Lead Installation Technician

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Smyrna, TN, US

10 days ago Requisition

The Game Technology department is responsible for technical production, installation (deployments), and development. The Lead Installation Technician has the integral responsibility of delivering epic interactive experiences to our guests through the successful installation of our product. This role will be assigned as project leadership for on‑site prewires, installations, renovations, and other special projects the Escape Game performs.

• Hourly rate: $18.00–$22.00, based on experience
• Regular 5 hours of weekly overtime
• Eligible for HQ Bonus
• Eligible for TEG HQ Full Time Benefits
• 7 paid holidays + 15 PTO days (20 after 5 years of service)

• Expected weekly hours: 40–45 while in‑office, 70+ hours while traveling
• Travel expectations:
  Frequent (90–100% of workload)
• Trips up to 23 consecutive days, 10.5 hour working days (minus break)
• Trips are local and out‑of‑state; travel paid by The Escape Game
• Office:
  Monday–Friday (day shift)
• Installation:
  Monday–Friday plus weekends; shift depends on schedule, weekend work often includes rest days during the upcoming workweek
• Emergency travel: as needed, may include nights & weekends with extended hours
• Oncall:
  Yes

• Product deployment
• Travel on tech projects: installations, prewires, renovations, special projects
• Terminate and test game components and control panels
• Terminate and test fire access control systems and equipment
• Terminate and test audio/video systems
• Terminate and test IT systems
• Troubleshoot issues that arise
• Be the point person for all assigned tech projects
• Create initial wire plan during prewire for new stores, keeping in line with TEG standards
• Review plan sets and perform onsite callouts for electrical plan issues
• Assist the Director of Game Technology with the selection of the project team
• Lead other assigned members of the tech team and contracted vendors on assigned projects
• Book travel and order materials for assigned projects
• Ensure travel packouts are restocked upon returning from a trip
• Organize and sort returning tech project items
• Provide detailed kickoff documentation for assigned projects
• Generate daily workflow and assignments for onsite
• Set daily schedule for all technicians on‑site
• Host and take notes during a project debrief meeting
• Maintain and coordinate the execution of post‑project action items generated from the debrief
• Communicate tech daily progress, concerns, and needs to site PM and leadership
• Perform component builds on occasion to stay fresh on the process
• Train, coach, and develop team members on project policies, workflow, and skills

• On the job training for skills without prior knowledge/experience
• A love for escape rooms and interactive media
• Strong organizational and interpersonal skills
• Contagiously positive, can‑do attitude
• Loves to “win”
• Strong communication skills – written, on the phone, in‑person
• Experience leading others in an informal structure
• Proficient at spreadsheets and document creation
• General business acumen
• Ability to lift/carry up to 50 pounds individually
• Able to stand, walk, climb ladders, and navigate tight spaces for extended periods
• Understanding of production and fabrication processes including CNC, carpentry, scenic, paint, and controls technology
• Understanding of architectural floor plans and general construction processes
• Training can take between 6–8 months before being assigned a spot as project lead