Quality and Integration Specialist, Production

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Full Time Smyrna, TN, US 1 Attachments

6 days ago Requisition

(The Quality Guardian of Production: Quality Control / Site Support / Assembly / Other)

Our Mission:
To design and deliver epic interactive experiences for every single guest.

Our Values:

Excellence:
We are relentless in our pursuit of being the best.

Passion:
We love our guests, our brand, and our games.

Growth:
We believe in expanding our business and developing our team.

Integrity:
We honor God through hard work, honesty, fairness, and generosity.

Teamwork:
We achieve our goals by selflessly working together.

Creativity:
We constantly push the boundaries of what is possible.

Position:
Production QC Specialist (Quality Control / Site Support / Assembly / Other)

Direct Manager:
Quality & Integration Lead, Production Manager

Travel:
Infrequent

This role owns the resolution process. As our Production QC Specialist, you are the person accountable for making sure every defect, kickback, and site request gets resolved — whether you fix it yourself or route it to the team who can. A person in this role takes ownership of the problem, drives it to the right hands, and owns the communication until it’s closed.

When you can fix it, you fix it. When you can’t, you don’t just hand it off and hope — you route it to the right team (ex: Assembly, Carpentry, Creative Engineering, Purchasing), set the expectation, track it, and follow up until it’s done. Nothing falls through the cracks on your watch.

This is a hands‑on, all‑in production team. When the resolution queue is clear, you flow to the next area of greatest need using a defined priority “check‑down,” making you a true Swiss Army knife of production.

Resolution Ownership (Primary Focus):
Own every defect, kickback, and request from the moment it surfaces to the moment it’s closed. You are the single point of accountability for the fix actually happening.

Fix or Route:
Resolve what you can directly. For everything else, route it to the right team — Assembly, Carpentry, Engineering, or Purchasing — with clear direction on what’s needed and by when.

Own the Communication:
Be the connective tissue between QC, production, and the field. Keep every open item visible, set expectations, follow up relentlessly, and confirm closure. No silent handoffs.

Inspect & Test:
Verify completed components against specs and shop drawings to catch issues — and confirm fixes are right before the product is approved.

Defect Feedback Loop:
Track recurring failures and report consistent fail patterns back to the Assembly team — not just individual kick‑backs — so root causes are corrected upstream and the same defect doesn’t return.

Site Request (PRF/SRF) Handling: A top priority alongside QC. Process and expedite Production/Site Request Forms with urgency. Confirm every request includes complete, accurate information (SKU, part number, and sufficient detail) before fulfillment, and push back on incomplete requests.

Job & Time Tracking:
Maintain accurate time entries and operation status in production workflow and HR timekeeping software (Fulcrum, ADP).

Collaboration:

Work closely with the QC, Assembly, and Install teams to keep workflow moving and information clear from request to completion.

Continuous Improvement:
Contribute ideas to strengthen QC standards, inspection processes, and the request and feedback systems that connect the field back to production.

Safety & Organization:
Maintain a safe, clean, and organized work environment by adhering to all safety protocols and company standards.

A strong work ethic and a desire to produce and protect high-quality work.

Detail-oriented, with a sharp eye for catching defects, inconsistencies, and missing information.

Ability to read, interpret, and build from shop drawings, Bills of Materials (BOMs), assembly instructions, and parts lists.

Familiarity with assembly methods and basic…