Sr. Global Quality System and Methods Manager

About Franke

We, the Franke company with its three divisions, are a world’s leading supplier of products and services for domestic kitchens, the professional food service systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands.

The Franke Food service Systems division is a world‑leading supplier of kitchen facilities, equipment and supplies solutions. As a full system manufacturer, distributor and program management partner, we supply global chains in the quick‑service restaurant, convenience store and supermarket segments, helping to manage unit growth and upgrade their facilities.

The FS Sr. Global Quality System and Methods Manager ensures that the organization’s products and services follow the FS company’s quality requirements, in addition to complying with customer and regulatory requirements for quality. The FS Quality System and Methods Manager will take responsibility for the definition, implementation and monitoring of quality systems, quality methods (DMS, FMEA, 8D, etc.), and Q indicators within the production plants at all FS Franke Division.

• Global responsibility for the quality area, in particular the development, maintenance, improvement and monitoring of the quality management system and the procedures for increasing quality in production at all production sites.
• Reporting to top management on the performance of the quality management system and necessary improvements.
• Management of Quality employees in the matrix and technical management of operational quality issues in cooperation with the quality managers of the Divisions.
• Prioritisation and awareness‑raising of global quality issues.
• Determination of customer needs and continuous promotion of customer satisfaction.
• Representation of the company towards customers and other external partners in all areas of quality according to the escalation pyramid including management of recourse and warranty scopes.
• Main contact person in Q‑questions for the Divisions in Q Systems & Methods.
• Establishment of a quality‑oriented corporate system and methods culture by raising the awareness of all employees, from top management to the store floor level.
• Managing the change process by creating acceptance and considering the corporate culture.
• Implementation and execution of innovative concepts to optimise processes and continuously improve quality.
• Lean method competence (value stream design, problem solving, CIP, store floor management, SMED, TPM, 5S, 8D etc.).
• Implementation and development of a CAQ system globally in Franke.
• Development and implementation of programmes to increase efficiency and quality according to "Best in Class" in Digitalisation 4.0.
• Ensuring globally uniform procedures and methods for checking defined quality benchmarks, standards and criteria.
• Implementation of the corporate strategy to harmonise all processes across functions and segments.
• Carrying out global training and coaching regarding quality systems, methods & processes.
• Empowering employees and creating a quality culture in which employees see themselves as part of a learning organisation and improve processes independently.
• Planning and coordination of the annual internal audits for quality assurance in all functions and locations.

• Quality tools & continuous improvement – knowledge of standard quality methodologies and tools used for root cause analysis and continuous improvement (CIP), including structured problem‑solving approaches.
• Quality assurance – strong understanding of Quality Assurance principles such as SPC, Lean Management, ISO 9001, IATF 16949 and related quality management system standards.
• Teamwork & matrix collaboration – ability to work effectively within international teams and navigate a matrix organisational structure to achieve shared goals.
• Influence & cross‑functional collaboration – ability to collaborate with and positively influence diverse groups while also holding…