Retail Production Associate

Job Location Smyrna

Job Description

• Support the delivery of efficient, high-quality production output during assigned shifts by helping maintain a clean, organized, and safe production environment.
• Accurately sort, tag, price, and prepare donated Softline and Hardline merchandise according to established production and quality standards.
• Work in a quota-driven production environment, consistently meeting productivity expectations while maintaining quality as the top priority.
• Use approved pricing tools or point-of-sale (POS) systems to ensure accurate and consistent pricing.
• Prepare merchandise to be shop-ready, ensuring accuracy, presentation, and compliance with established guidelines.
• Maintain organization, cleanliness, and safety across all production and backroom areas to support efficient workflow.
• Support store readiness by ensuring merchandise is processed accurately and available for timely placement on the sales floor.

• Complete assigned production tasks to support overall store readiness, sales, and inventory flow throughout the shift.
• Support opening and closing routines related to production and backroom operations to ensure consistent daily readiness.
• Assist with material movement, staging, and coordination between production, backroom, and sales floor areas as directed by store leadership.

• Follow all company policies, safety guidelines, and operational procedures during assigned shifts.
• Practice safe work behaviors, including proper lifting techniques and use of equipment and tools.
• Report hazards, injuries, equipment concerns, or quality issues to store leadership promptly.
• Follow production standards, pricing integrity, and merchandise handling procedures to support a safe, compliant, and high-quality operation.

• Maintain a flexible schedule, including evenings, weekends, and holidays.
• Perform other duties as assigned to support overall store operations.

• Required Skills Education High School Diploma or equivalent preferred.
• Experience Previous experience in retail, production, warehouse, or customer-facing roles preferred, but not required.
• Knowledge and Skills Ability to follow established production processes, procedures, and safety guidelines with consistency and attention to detail.
• Ability to work accurately in a quota-driven environment where quality is the top priority.
• Strong attention to detail for accurate sorting, pricing, and preparation of Softline and Hardline merchandise.
• Ability to remain focused while performing repetitive production tasks in a fast-paced environment.
• Ability to stand, walk, bend, lift, and move items as required in a production and retail setting.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

• High school diploma or equivalent preferred.
• Previous experience working in quota-driven or manufacturing-style production environments preferred.
• Experience working in fast-paced, high-volume environments with productivity expectations preferred.
• Prior nonprofit or mission-based retail experience is a plus.
• Experience using pricing tools, point-of-sale (POS) systems, or handling transactions preferred.
• Experience with task-based, repetitive work requiring consistency, accuracy, and quality control preferred.
• Bilingual language skills are preferred.

• Health and Prescription Insurance
• 403(b) Retirement Plan
• Paid Vacation
• Holiday
• Sick Leave
• Paid Bereavement Leave
• Employee Assistance Program

• 403(b) Retirement Plan
• Paid Vacation
• Sick Leave
• Employee Assistance Program

Goodwill Industries of Middle Tennessee's mission is to change lives through education, training, and employment.