Lead Installation Technician

Lead Installation Technician

The Game Technology department is responsible for technical production, installation (deployments), and development. The Lead Installation Technician has the integral responsibility of Delivering Epic Interactive Experiences to our guests through the successful installation of our product. This role will be assigned as Project Leadership to on-site prewires, installations, renovations, and other miscellaneous special projects The Escape Game performs.

$18-22/hr Starting compensation based on experience

Regular 5 hours of weekly overtime

Eligible for HQ Bonus

Eligible for TEG HQ Full Time Benefits as outlined here

7 Paid Holidays + 15 PTO Days (20 PTO after 5 years of service)

Expected Weekly

Hours:

40 - 45 while in-office, 70+ hours weekly while traveling

Travel Expectations:
Frequent (90-100% of the workload)

Trips are up to 23 days consecutively, 10.5 hour working days (minus break)

Trips are local and out-of-state. Travel is paid for by The Escape Game.

Office:
Monday
- Friday (day shift)

Installation:
Monday
- Friday plus weekends (Dayshift / Midshift / Night shift - depends on installation schedule, weekend work often includes accompanying rest/off days during the upcoming workweek)

Emergency Travel:
As needed, could include nights & weekends with extended hours

On-the-job training takes about 6-8 months before being assigned a spot as project lead.

Oncall:
Yes

Product Deployment

Travel on Tech Projects:
Installations / Prewires / Renovations / Special Projects

Perform Various Onsite Tasks
- Examples Below

Run Cable

Terminate and Test Game Components and Control Panels

Terminate and Test Fire Access Control Systems and Equipment

Terminate and Test Audio / Video Systems

Terminate and Test IT Systems

Troubleshoot issues that arise

Be the point person for all assigned tech projects

Create the initial wire plan during the prewire for new stores while keeping in line with TEG standards

Wire Paths, J-hook Placements, etc

Review plansets and perform onsite callouts for electrical plan issues

Assist the Director of Game Technology with the selection of the project team

Lead other assigned members of the tech team and contracted vendors on assigned projects

Book travel and order materials for assigned projects

Ensure travel packouts are restocked upon returning from a trip

Organize and sort returning tech project items

Provide detailed kickoff documentation for assigned Projects

Travel Plan, Wiring Sheet, Camera / Speaker Layouts, Etc

Generate daily work-flow / assignments for onsite

Set daily schedule for all technicians on-site

Host and take notes during a project debrief meeting

Maintain and coordinate the execution of the list of necessary post-project action items generated from the aforementioned debrief meeting

Communicate tech daily progress, concerns, and needs to site-pm and leadership

Perform component builds on occasion to stay fresh on the process

Train / coach / develop Team Members on project policies, workflow, and skills

Job Requirements:

* On the job training for skills without prior knowledge/experience*

A love for escape rooms and interactive media

Strong organizational and interpersonal skills

Contagiously positive, can-do attitude

Loves to "win"

Strong communication skills - written, on the phone, in-person

Experience leading others in an informal structure

Project management experience

Proficient at spreadsheets & document creation

General business acumen

Ability to lift/carry up to 50 pounds individually

Able to stand, walk, climb ladders, and navigate tight spaces for extended periods of time

Understanding of production and fabrication processes including CNC, Carpentry, Scenic, Paint, and Controls Technology

Understanding of architectural floor plans and general construction processes