Manager of System Operations Control

Job Details

Job Location:

Contour Aviation Headquarters - Smyrna, TN 37167

Position Type:
Full Time

Education Level: High School

Travel Percentage:
Negligible

Job Shift: Any

Job Category:
Transportation

Contour is a long-established aviation services company with a diverse range of capabilities. At Contour, our core values guide every action and decision. We are unwavering in our commitment to integrity and safety, which remains at the heart of all our business lines. Our team members exemplify an attitude of excellence, consistently striving to think like a customer. We believe there is strength in unity, and we work together as a team to achieve ambitious goals.

As a full-time employee of Contour, you are eligible for the following benefits and programs:

• Health, vision, and dental insurance, plus short/long-term disability and voluntary life insurance (effective the first day of the month following your hire date)
• 401(k) Savings Plan:
  Eligibility begins the first day of the month following your hire date. The Company offers a matching contribution up to 6% of your eligible compensation. Enrollment guidelines and a 401(k) Enrollment Guide will be provided during onboarding.
• Non-Revenue/Space Available (NRSA) Travel Privileges: NRSA (non-revenue/space available) travel privileges on Contour upon hire and access to MyID Travel after 6 months of service.
• Leaves of Absence:
  Eligible for various types of leave, including Medical Leave, Non-Medical Family Care Leave, Maternity and Paternity Leave, Personal Leave. Detailed leave policies are outlined in the Contour Employee Handbook, which will be provided during onboarding.

Contour offers a competitive salary based on your prior work experience.

Contour is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, citizenship, color, creed, sex, national origin, race, religion, sexual orientation, political affiliation, marital status, pregnancy, pre‑disposing genetic characteristics, veteran status, military status, disability, gender identity or expression, familial status, criminal history, status as a victim of domestic violence, or any other protected status.

Contour is committed to providing reasonable accommodations to applicants and employees. If you require accommodations during the application or onboarding process, please contact Human Resources at

• Exercise authority for initiation, preflight planning, delay, and cancellation of every flight.
• Oversee crew member scheduling, assignments, rest requirements, and other assignments such as training and maintenance.
• Maintain sufficient staffing of SOC personnel to ensure safe, compliant, and efficient operations.
• Ensure completeness and accuracy of flight coordinators’ training and qualification records.
• Conduct performance reviews for flight coordinators.
• Schedule flight coordinators to ensure continuous coverage by personnel with operational control authority.
• Maintain current System Operations Control reference materials.
• Oversee the crew planning process, including daily scheduling of flight crews and coordinators.
• Coordinate flight crew travel, ground transportation, and hotel accommodations.
• Ensure crew member compliance with federal rest, duty, and flight time limitations, including 14 CFR 135.263, 135.267, and 135.267(c).
• Designate the pilot-in-command (PIC) and second-in-command (SIC) for each flight.
• Ensure each flight is crewed with at least the required minimum crew members.
• Perform flight locating procedures in accordance with Company policy.
• Serve as point of contact for accounting communications.
• Administer SOC personnel payroll and benefit reporting.
• Ensure timely payroll submission for flight crew and coordinator assignments.
• Track aircraft usage and prepare owner summaries.
• Perform other duties as assigned by leadership.

• Be at least 23 years of age.
• Possess an FAA Aircraft Dispatcher Certificate or have aviation operational experience.
• Must have a valid driver license and a good driving record.
• Be authorized to work in the United States and able to travel in and out of the United States.
• Able to pass a required 10-year work history review and submit to criminal history records check.
• High School diploma or GED required; college degree preferred but not required.
• Extensive familiarity with Federal Aviation Regulations, aeronautical charts, aviation weather, aircraft performance and flight planning.
• Minimum of one (1) year in aviation or aviation‑related industry.
• Must have experience and be highly proficient in Microsoft Office 365, Excel, Word, and Outlook.
• Rockwell Collins FOS or similar crew scheduling software familiarity preferred.
• Must be able to work all shifts designated within the System Operations Control center including midnight shifts, weekends, and holiday schedules.
• Must be able to perform basic…