Office Assistant

Office Assistant – Part‑Time

Join Gwinnett’s Most Awarded Music School – Lawrenceville–Suwanee School of Music (LSSM), located in Suwanee, GA.

The Office Assistant plays a vital role in ensuring smooth day‑to‑day front desk and administrative operations orting to the Manager or Assistant Manager, this role provides exceptional customer service to students, parents, instructors, and staff while maintaining a welcoming, organized, and safe environment.

Pay: $16.00–$18.00 per hour (based on experience)

Schedule:

3–5 days per week; evenings Monday–Friday 4:00 PM – 9:00 PM;
Saturdays 9:00 AM – 5:00 PM (some Saturdays required); closed Sundays.

• Greet students and families warmly and professionally
• Answer and direct phone calls; take accurate messages
• Maintain a clean, welcoming, and organized lobby environment
• Alert the Manager or Assistant Manager to any visitor needs or concerns

• Supervise students in the lobby to ensure safety and respectful behavior
• Ensure students under 13 do not exit the building unattended
• Report any safety concerns or behavioral issues to senior staff

• Organize and file enrollment forms, attendance records, and withdrawal requests
• Prepare welcome packets and student folders for new students
• Scan and digitally organize documents

• Restock front desk materials, flyers, and supplies
• Run internal errands (e.g., delivering paperwork, checking classrooms)
• Assist with event setup, seasonal décor, and promotions

• Contact parents to confirm appointments or share reminders (with guidance)
• Use approved communication templates for calls, emails, and text messages
• Maintain a professional and friendly tone in all customer interactions

• Host and support online virtual lessons via Zoom
• Assist with lesson scheduling and calendar updates
• Provide high‑level customer service support to over 60 instructors
• Handle light retail sales and assist with enrolling new students
• Create and distribute flyers; assist with social media updates (Facebook & Instagram)
• Perform light cleaning duties (vacuuming, trash, tidying shared spaces)
• Conduct follow‑up calls and assist with soft sales for prospective clients

• Friendly, enthusiastic, and dependable
• Strong organizational and multitasking skills
• Comfortable with soft sales and engaging with families
• Tech‑savvy with strong computer and social media skills
• Detail‑oriented, coachable, and proactive
• Prior office, sales, or customer service experience preferred
• Experience in music or education environments is a plus (not required)
• Employees in this role are expected to actively participate in ongoing professional development, including individual learning, team development activities, and department‑wide initiatives (e.g., training sessions, workshops, book clubs, or similar learning programs).
• This is not a temporary position. Candidates must be available for long‑term employment and committed to at least 6 months of training and growth.

• Opportunity for advancement
• Profit sharing
• Training & development
• Employee discount
• Professional development assistance

At LSSM, love is our model and great musicianship is our goal. We are proud to inspire, motivate, and empower students while fostering a passionate, supportive, and hardworking team culture. As we continue to grow, we are excited to invest in individuals who want to grow with us.