Customer Service Representative - Front Desk Receptionist

Company Description

Five Star Insurance Agency is dedicated to providing individuals and businesses with quality insurance products and services tailored to their specific needs. The agency focuses on delivering outstanding service and superior coverage to every client. By carefully identifying customer needs, Five Star Insurance Agency develops comprehensive and cost-effective insurance solutions. The team is committed to delivering “Five Star Service” through personalized support, clear communication, and a strong customer-first approach.

The Customer Service Representative - Front Desk Receptionist is a full-time, on-site role based in Snellville, GA. This role is responsible for greeting clients in person, answering phone calls, and directing inquiries to the appropriate team members. Daily tasks include scheduling appointments, managing front desk check-in and check-out processes, handling basic policy information requests, and maintaining accurate records and client documentation.

The representative will assist with customer questions, resolve minor issues, support insurance agents with administrative tasks, and ensure a professional, welcoming front office environment.

• Ability to deliver high-quality Customer Service and maintain strong Customer Satisfaction.
• Answer multi-line phone systems promptly and route calls/messages accurately

• Support policy servicing needs such as basic policy updates, , evidence of insurance requests, billing questions, and general account assistance (based on licensing/authority)

• Experience in Customer Support and enhancing overall Customer Experience.
• Background working with or as Customer Service Representatives in a client-facing environment.
• Strong verbal and written communication skills, with a professional phone and in-person demeanor.
• Excellent organizational skills and attention to detail, including accurate data entry and record keeping.
• Ability to multitask, prioritize, and remain calm and courteous in a busy front desk setting.
• High school diploma or equivalent required; prior experience in insurance, reception, or customer service is preferred.

• Prior experience in customer service, insurance service, reception, or office administration
• Preferred:
  Active Property & Casualty (P&C) and life insurance license,
• Willingness to obtain required insurance licensing within a specified timeframe if not currently licensed (preferred)
• Strong attention to detail and ability to handle confidential customer information
• Proficiency with Microsoft Office (Word, Excel, Outlook) and/or Google Workspace
• Excellent communication skills, strong phone etiquette, and a positive, service-first mindset
• Ability to prioritize, multitask, and work efficiently in a team environment
• Bilingual skills are a plus

• Growth opportunity in the insurance industry with a supportive, team-oriented agency environment
• Hands-on experience helping customers protect what matters most
• Skill development in insurance service, client relationship management, and office operations