Broadband Technician , II or III

A Day in the Life of the Broadband Technician I, II or III

This position performs residential installs and disconnects (data, video, phone) on customer premises according to organizational standards and specs. It ensures a positive customer experience by verifying correct RF and signal levels within specifications before completion, thereby reducing repeat calls and truck rolls.

• Maintain communication with leadership and dispatch to sustain performance metrics, safety and time management.
• Provide customer education on new or existing products and services, including upsell opportunities.
• Operate company vehicle safely and responsibly.
• Perform other duties as assigned.

• High school diploma or equivalent.
• 0 years of experience (Entry Level).
• Valid driver’s license and satisfactory driving record.
• Knowledge of ladders, hand or power tools.
• Excellent customer service and communication skills.
• Basic computer skills.
• Aptitude for quickly learning new skills.
• Problem solving, time management, teamwork and ability to work independently.

• Ability to lift and carry up to 75 lbs.
• Work performed in both climate‑controlled and non‑climate‑controlled environments, with potential exposure to heat, cold, dust, damp conditions, uneven surfaces, heights, and moving vehicles.
• Prolonged standing, walking, sitting, and driving.
• Ability to safely climb and work from ladders for extended periods.
• Frequent reaching, pushing, pulling, climbing stairs and ladders, and using hands above and below shoulder level.
• Ability to bend, twist, kneel, squat, crawl, and maintain various body positions and perform fine motor tasks, forceful gripping, and limited keyboarding.

• 401(k) retirement plan with employer match.
• Insurance options including medical, dental, vision, life and STD insurance.
• Paid Time Off/Vacation:
  Starting at 80 hours per year, increases with tenure.
• Floating Holiday: 40 hours per year.
• Paid Holidays: 7 days per year.
• Paid Sick Leave:
  Number of paid sick hours per calendar year (varies by state/local laws).
• Tuition reimbursement program.
• Employee discount program.
• * Benefits listed above are for the regular full‑time position.

Broadband Technician I: $20.00–$28.00 per hour

Broadband Technician II: $21.00–$29.40 per hour

Broadband Technician III: $22.08–$30.87 per hour

Base pay ranges may vary and may be higher or lower based on relevant skills, experience, and capabilities. Bonuses, commission, and other incentives may also apply.

Astound is proud to be an Equal Opportunity Employer and is dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or any other status or characteristic protected by applicable law.