Administrative​/Front Desk Assistant​/Credentialing Specialist

Administrative / Front Desk Assistant / Credentialing Specialist

Position: Administrative & Front Desk Assistant/Credentialing Specialist
Location: Encompass Child Development Center, Snoqualmie, WA
Job Type: Full-Time, 30 hours/week ($32,994 - $43,697
* annual equivalent)
Hourly rate: $21.15 - $28.56

* 52-week year equivalent;
Encompass operates on a 51-week year.

• Medical (80% Company-paid)
• HSA plan ($1200 Company contribution)
• Dental/Vision
• Company paid Life/AD&D, EAP, Wellness
• 401K and 401K Matching
• Vacation/Sick Leave
• 11 Paid Holidays, plus bonus week of company PTO
• Public Service Loan Forgiveness eligible
• Easy access from I-90

Do you love creating a warm, welcoming experience for others? Do you thrive in a fast‑paced environment where no two days are the same? As Administrative Assistant, you are often the first smile, first voice and first connection families experience  play a vital role in ensuring every interaction feels supportive, organized and positive.

• Greeting families and guests with warmth and professionalism. Your goal will be making everyone feel seen and valued.
• Checking in clients, answering phones and emails and assisting with insurance information
• Managing appointment scheduling, rescheduling and cancellations while keeping therapists informed
• Maintaining and monitoring credentialing records for active and terminated speech‑language, occupational/physical, and mental health therapists, ensuring licenses, certifications, registrations, and required documentation remain current and compliant with organizational and regulatory requirements.
• Supporting daily operations with filing, data entry and organization
• Coordinating interpreter services to ensure accessible care for all families
• Ordering and maintaining facility, office and janitorial supplies
• Keeping the lobby and shared spaces clean, safe, and welcoming
• Following safety procedures to support a secure environment for all
• Opening and closing the center with attention to detail
• Staying up to date on programs, classes and special events to better support families
• Partnering with the rest of the Family Engagement Team on intake tasks
• Supporting the Pediatric Therapy Team with front office coordination and basic facility needs
• Jumping in wherever needed to support the Encompass team

You’re a people‑centered, detail‑oriented professional who enjoys balancing multiple priorities while delivering excellent service.

• At least 2 years of relevant experience
• A strong customer‑service mindset with a genuine desire to help others
• Excellent verbal and written communication skills
• Ability to multitask and prioritize in a busy environment
• Dependability and flexibility, including willingness to adjust hours to support the team
• Strong organizational skills and attention to detail
• Proficiency in Microsoft Office Suite
• Ability to maintain confidentiality and exercise sound judgment
• A proactive, independent work style paired with a collaborative team spirit
• CPR & First Aid certification (or willingness to obtain upon hire)
• Valid driver’s license, insurance and reliable transportation

• Bilingual in English and Spanish

This role is based in a friendly, active office setting. Some light lifting (up to 20 pounds), bending and occasional exposure to cleaning products may be required.

For over 50 years, Encompass has proudly served the Snoqualmie Valley and Issaquah communities as a private nonprofit dedicated to helping children and families thrive. Our mission is simple yet powerful: to partner with families to build healthy foundations for children. We believe what happens early in life truly matters and we are passionate about providing high‑quality, innovative early childhood education and therapeutic services to all children in our community.

At Encompass, you’re not just taking a job. You’re becoming part of a mission‑driven community that values connection, growth and impact. Every day, your work helps create a positive experience for families and supports children in reaching their fullest potential.

Administrative Assistant, Front Desk Coordinator, Receptionist, Office…