Membership Engagement II; Customer Service Representative

Our Commitment to Equity

The Y actively promotes a culture free from bias and injustice. We are dedicated to removing institutional and systemic barriers that result in oppression and racism. We will be accountable to marginalized communities for creating equitable and sustainable environments where social justice is woven into every facet of our programs, and by caring for our communities in a culturally versatile and respectful manner.

This is an on‑site position; must have availability to fill in for other shifts as needed. We have an awesome opportunity for the critical position of Member Engagement Representative. In this role, you will provide our members exceptional customer service, develop strong and supportive relationships that motivate and guide each member, connect members with programs and activities that help them achieve their goals, and assist people in the membership and program enrollment process.

• Membership to the YMCA of Greater Seattle
• Medical, Dental, Vision, and Life Insurance
• Retirement with generous employer contributions
• Free access to mental health resources
• Rapidly accruing paid time off (PTO)
• Discounts on qualifying YMCA of Greater Seattle childcare, day camp, overnight camp, and outdoor leadership programs: 25% for part‑time staff, 50% for full‑time staff
• Some benefits only available to full‑time staff

Hiring Range: $21.30 - $23.00/hour DOE

• Develop positive relationships by providing prompt and courteous service to members, participants, and guests.
• Conduct membership interviews, enroll new members, and provide motivational support and guidance. Process member applications, including performing data entry.
• Assist members and participants with program registration, answer inquiries, address member concerns, and provide information on YMCA membership and programs. Refer members as appropriate to programs and/or staff based on member goals or interests.
• Perform routine duties such as changing/handing out towels, checking locker rooms, handing out locker keys, and cleaning equipment.
• Balance and complete reports for financial transactions.
• Control access to facility as needed.
• Open and/or close facility as required.
• Support member engagement and retention activities of the branch.
• Provide guidance and support for assigned at‑risk members and accurately maintain related records.
• Follow up on prospects who have not joined, as assigned.
• Follow up on new member survey feedback, as assigned.
• Attend staff meetings and trainings as required.
• Perform other duties as assigned.

All employees and volunteers are responsible for adhering to abuse prevention policies, maintaining appropriate boundaries, completing required training, reporting suspicious or inappropriate behavior, and complying with mandated reporting requirements. Responsible for ensuring staff are properly screened, trained, supervised, and held accountable to the organization’s abuse risk management standards.

• Six months or more of relevant work experience (sales, retail, reception, customer service, etc.).
• Strong customer service skills, responding to multiple questions via phone, email, and in person.
• Basic computer skills.

• Knowledge of and previous experience with diverse populations (language, culture, race, physical ability, sexual orientation, etc.).
• Ability to speak any language in addition to English may be helpful.

• Thrive on working in a collaborative environment.
• Are very adaptable.
• Have high ownership and strong work ethic.
• Are a great problem solver who can think on your feet.
• Truly enjoy being of service to people.
• Like being part of a team that cares about one another as people and enjoy working together.
• Want to know that the work you do contributes to building a better, stronger community for all.

Building a community where all people, especially the young, are encouraged to develop their fullest potential in spirit, mind, and body.

• Respect
• Responsibility
• Honesty
• Caring
• Passion for Excellence

YGS is an equal opportunity employer and is committed to creating a diverse and equitable work environment. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by local, state, or federal law. All job offers are contingent on the results of a background check.

We participate in the Federal E‑Verify system.