Supervisor Lit

Lit Supervisor

Pay Rate: $64,328.29/yr - $70,761.12/yr (depending on experience)

Shift: Swing, Weekend required

Type:
Full Time/Exempt

A FULL HOUSE OF TOTAL REWARDS

Competitive Pay:
Starting salary range of $64,328.29/yr - $70,761.12/yr, depending on experience, with opportunities for annual performance-based increases. The role offers a potential career earning trajectory reaching up to $92,632.74 annually max over time.

Full Coverage: 100% employer-paid medical, dental, vision, and prescription coverage, plus competitive family rates starting after 60 days, with additional benefits such as 401(k), employer-paid life insurance, and long-term disability.

Generous PTO:
Accrue 21 days of PTO in your first year, growing to 33 days after five (5) years, with an option to cash out twice annually.

Everyday Perks:
Free meals, parking, paid breaks, 40c/gallon gas discount, and exciting giveaways like concert and sports tickets.

Growth & Support:
Access to tuition reimbursement, certification programs, and Employee Assistance Program.

Purpose

The Lit Supervisor is responsible for overseeing the daily operations of the cigar lounge area, ensuring professional and courteous service to guests, and providing in-depth information about cigars and related accessories. This role involves supervising and mentoring Team Members, managing inventory, and maintaining high standards of guest service and product knowledge.

Supervisory Scope

• Cashier/Tobacconist – Lit
• Bartender - Lit

Essential Duties / Responsibilities

• Supervision & Mentoring:
  Oversee the supervision, mentoring, and training of Team Members, including bar staff, to ensure effective communication and operational excellence. Conduct regular performance evaluations and provide constructive feedback aimed at enhancing team performance and service quality.
• Guest Assistance:
  Deliver exceptional guest service by assisting with inquiries and purchases both in person and via phone. Proactively resolve guest issues and complaints with professionalism and efficiency, ensuring a positive guest experience at both the bar and throughout the lounge.
• Cash Handling & Documentation:
  Manage cash handling procedures for both the lounge and bar areas, including processing various payment methods such as cash, charge cards, checks, gift certificates, and comp slips. Ensure daily paperwork accuracy, including deposits, variances, and shift reports, to maintain financial integrity.
• Inventory Management:
  Maintain and organize the humidor, point-of-sale area, and bar to ensure aesthetic appeal and functionality. Maximize inventory levels, rotate stock regularly to preserve product quality and freshness, and manage bar supplies effectively.
• Cigar Knowledge & Service:
  Develop and maintain a comprehensive knowledge of cigar products, service techniques, and the cigar lounge environment. Share expertise with guests and Team Members to enhance the overall guest experience and promote product understanding.
• Bar Supervision:
  Oversee bar operations, ensuring compliance with health, safety, and alcohol service regulations. Conduct regular training sessions to enhance beverage knowledge and customer service skills among bar staff, and coordinate bar service for special events within the lounge.
• Additional Responsibilities:
  Provide basic beverage service as needed and perform other duties as assigned to support the efficient operation of the cigar lounge and bar areas.

Requirements

Education and Experience:

• Two (2) years of experience in Food & Beverage or Bar operations, preferably within a cigar lounge or similar environment.
• One (1) year of experience leading others in a supervisory or lead role preferred.

Skills and Abilities:

• Advanced Cigar Expertise:
  Possesses in-depth knowledge of cigar varieties, production processes, and storage techniques, enabling effective guidance and recommendations to enhance guest experiences and optimize product offerings.
• Communication & Interpersonal
  
  Skills:
  
  Excellent verbal and written communication abilities, effective in interacting with guests, Team Members, and management to ensure cohesive operations and superior guest experiences.
• Beverage Knowledge:
  Demonstrates a…