Quality Manager

SUMMARY

Oversee and manage quality organization and regulatory affairs activities within the department, including quality engineering, compliance, metrology/inspection, document control, and regulatory affairs as well as complete oversight of the quality management system of the entire manufacturing campus. Implements and maintains overall quality department objectives and initiatives to meet corporate and customer requirements. Address complex project problems, incorporates risk management tools, and works with manufacturing managers, engineering managers, and facility leadership to develop data driven solutions to achieve productivity, quality, customer satisfaction goals and objectives.

• All Quality Management Representative responsibilities, commitment, and planning established in applicable global regulations.
• Maintains high understanding of requirements from customers and regulators.
• Leads site in application of risk-based management especially as it pertains to change management, complaint investigations, nonconforming materials, CAPA and maintaining business continuity.
• Develop and coordinate regulatory plans with full implementation of new, transfer, legacy, and modified products.
• Provides exceptional, professional service resolving customer complaints, troubleshooting of quality issues with diverse teams, lead causal analysis activities to drive to root cause and corrective action.
• Ensures timely feedback from Voice of Customer, audits and KPIs for effective management review and function as the facility ISO Management Representative.
• Surveillance of the compliance and effectivity of the Quality Management System while using risk-based approaches to improve the QMS performance.
• Coordinate regulatory research to support validation and verification submissions and regulatory advice.
• Establishes Product Quality documentation and facilitates Quality System procedures, policies, training, implementation, and change management.
• Supports regulatory, registrar, and customer audits of our systems based on standards requirements.
• Coordinate with internal / external quality assurance auditors to ensure legal and regulatory compliance.
• Select and mentor quality engineers, and technicians, with development plans, growth opportunities and specific performance goals.
• Establishes objectives, communications, delegations, goals, tracking mechanisms (KPI), routine feedback and accountability
• Engage with facility leadership, continuous Improvement staff and internal teams to increase customer satisfaction by improving the capabilities of processes and product quality.
• Prepares product and process quality reports by collecting, analyzing, and summarizing information and trends.
• Ensure maintenance of all programs in the areas of Quality.
• Maintains all quality agreements with customers and ensures change requests are evaluated and approved.
• Ensures and maintains requirements, specifications, process development, risk analysis, measurement system analysis, validation, and other quality controls to assure product / component conformance.
• Maintain clean working environment and workplace safety standards.
• Generate weekly and monthly reports using quality objectives and key performance indicators (KPIs).

* Other duties as required in support of the department and the company*

Supervisory responsibilities involve overseeing and managing a team or individuals to ensure adequate performance and job satisfaction and contribute to individuals’ career goals.

To succeed in this job, an individual must satisfactorily perform each essential job function. The requirements below represent the required knowledge, skill, and ability. Reasonable accommodations may be made…