Teller Supervisor Snyder

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30+ days ago Requisition

External Applicants:
Please apply through Prosperity Bank's Career Center at  Applying through any other source may prevent Prosperity from receiving your application. Internal Applicants:
If you are a current associate of Prosperity Bank, please apply through the internal Talent - Career Center in ADP.

Prosperity Bank is an Equal Opportunity Employer.

Responsible for implementing existing policies, procedures, and systems involving cashiering operations and customer service functions. Coordinates, directs, and assigns work to maintain smooth flow of teller lines, adequate window coverage, and general training. Oversees provision of a full range of services (including phone and mail) to customers and prospective customers. Ensures that customers are promptly and professionally served.

• Perform efficient, effective, and professional teller operations, ensuring all teller functions are correctly performed, security procedures are followed, and cashier’s checks, money orders, and other negotiable items are maintained.
• Coordinate teller operations by assigning work, distributing workflow, and monitoring new account needs.
• Assist tellers with questions, problem resolution, complex transactions, and sensitive customer issues; make judgments within authority limits.
• Investigate teller out‑of‑balance conditions, institute corrective procedures, and ensure each teller balances at the end of each day.
• Perform teller paying and receiving functions, including deposits, loan payments, and receipt preparation.
• Maintain an inventory of teller supplies and ensure proper use of business equipment.
• Use Windows and Excel spreadsheet applications for operational tasks.
• Provide leadership to personnel through objective setting, delegation, instruction, and performance support.
• Train new employees and deliver sales training according to Prosperity’s sales philosophy.
• Monitor tellers for compliance with policy, procedures, and sales culture.
• Track employee progress, assist with performance appraisals, and support improvements.
• Assume the management role in the absence of the lobby manager.
• Coordinate teller duties with related functions within and outside the branch; keep management informed of area activities and significant problems.
• Complete required reports and related documents promptly and accurately; attend meetings as required.
• Ensure work areas and equipment are clean and well maintained; perform opening and closing procedures, including vault, alarm, and door duties.
• Replace tellers as needed and perform related clerical functions.

• High school graduate or equivalent.
• Minimum of 2.5 years successful teller experience.
• Knowledge of teller operations, bank operations, bank philosophy, and basic accounting.
• Proficiency in Windows and Excel spreadsheet applications.
• Ability to assist with operational audits and facilitate GS3 program for tellers.

• Excellent communication and leadership skills.
• Supervisory and training abilities.
• Uses good judgement for sound decisions.
• Professional appearance, dress, and attitude.
• Solid math skills.
• Ability to operate related computer software and business equipment (10‑key, money counters, telephone).
• Ability to help customers with teller and personal banker duties.
• Collaborates with the banking center manager on ongoing development and coaching of the teller team.

• Talking, average hearing, repetitive motion, finger dexterity, average visual abilities, physical strength (sedentary work, < 10 lbs. force occasionally).

Hours:

Monday - Friday 7:15 AM - 6:15 PM. Saturday 8:45 AM - 12:15 PM. 40 hours per week.