Broadband Technician II

Overview

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting‑edge fiber internet technology to strengthen communities and create a better world through meaningful connections.

As a Broadband Technician II
, you will perform intermediate to complex installations, disconnects and service changes for residential customers, including FTTH (Fiber to the Home RFoG and GPON). This role includes installing, splicing, repairing and maintaining aerial, buried, and underground fiber optic and coax cable, troubleshooting from the tap to the customer's devices, and conducting underground and/or aerial construction for system plant maintenance.

Due to in‑field support and on‑call requirements, the selected candidate must reside within a 60‑minute driving distance from the Socorro, New Mexico warehouse located at 223 Fisher Avenue – Socorro, New Mexico 87801.

This position is eligible for a $1,000 sign‑on bonus! Payout terms apply.

• Perform intermediate and complex installation of cable wiring (interior and exterior) and hardware from the tap/MST to customer equipment for single, multi‑family, or commercial dwellings using Fiber Optic and Coax delivery methods.
• Conduct connects, disconnects, upgrades, relocations, and install or remove equipment (e.g., converters) at single‑ or multi‑unit dwellings.
• Utilize test equipment (locators, TDRs, FDRs, OTDRs) to identify and repair signal strength issues, interpret system maps, calculate signal loss, and read plant blueprints.
• Perform work in compliance with quality control guidelines and regulations such as OSHA, FCC, NEC, and NESC.
• Record system, drop, and leakage data and maintain accurate work‑order information.
• Promote cable, internet, and other company services and educate customers on service usage.

Required Qualifications

• 1+ year basic technical telecommunications experience or current/prior military service with honorable discharge.
• 6+ months of fiber optic and/or copper cable splicing, repair, installation or switch training.
• Valid driver’s license.
• Follow attendance guidelines to meet business needs.

Other Qualifications

• Successfully complete customer‑specific background checks.
• Available for on‑call/standby responsibilities; travel and overtime may be required.
• Complete all components of the Safety Course curriculum.
• Maintain DOT requirements for operating vehicles with GVRW >10,000 lbs.
• Reliable, responsible, team‑oriented, with strong work ethic.
• Knowledge of computer applications and burial construction.
• Familiarity with company products and services.
• Organizational skill and ability to multi‑task.
• Customer service and sales skills with effective verbal and written communication.
• Capacity to work in a fast‑paced, dynamic environment.
• Physical ability to dig, lift, climb, and handle 50–100 lb loads.
• Successful completion of the SCTE Broadband Premise Technician course.
• Certification: SCTE Service Technician, SCTE BDS, or NCTI Installer Technician Course, or successful completion of the SCTE Installer Certification.

Work requires sitting, standing, writing, and operating computers, loud communication with customers, and frequent movement and reaching. Stooping, kneeling, crouching, crawling, balancing, and climbing may be required. Lifting up to 50 lbs, occasionally up to 100 lbs. Specific vision requirements include close, distance, color, peripheral, depth, and focus adjustment. Outdoor work, mechanical equipment rooms, and extreme weather conditions may occur. Exposure to moving mechanical parts and heavy equipment is possible.

Associates scheduled to work 20+ hours per week receive:
Medical, Dental, Vision, Life Insurance, 401(k) Plan, Generous Vacation & Paid Sick Leave, Seven Paid National Holidays & One Floating Holiday, Paid Parental Leave (6 weeks after 12 months), Adoption & Surrogacy Assistance, Employee Assistance & Wellness Programs.

Associates working 30+ hours per week also receive:
Short‑Term & Long‑Term Disability, TDS Service Discounts, Education Assistance, Paid Volunteer Time.

At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

The listed pay range reflects the minimum and maximum base salary. Actual offers will be based on factors such as skills, qualifications, experience, location, and role‑specific competencies. Some positions may also offer additional compensation, such as bonuses or equity awards.

$25.13 / Hr. – $37.69 / Hr.