Conversion Operations Support

Job Summary

Operations Support: responsible for controlling freight forwarding shipments into and out of the station across various modes of transportation based on customer requests. The primary focus is providing high‑level operations excellence and a quality customer service experience to all customers.

• Tracking and tracing outbound shipments
• Inspecting inbound/outbound freight
• Handling customer service calls and delivering excellent customer service
• Coordinating recovery and delivery schedules with various cartage agents
• Contracting new carriers and assigning carriers, providing load tenders
• Preparing paperwork for routing, closing out files, and sending documentation on time
• Communicating freight status and problems to other stations and customers, updating the system
• Coordinating pick‑ups for customers
• Adhering to TSA/KSMS and other regulatory compliance standards for booking and routing
• Data entry of shipments into transportation management system
• Quoting, costing and invoicing of international shipments (air, ocean, ground)
• Other duties as assigned

• Multi‑tasking while maintaining precise attention to detail
• Negotiation abilities and ability to close independently from management oversight
• Financial acumen and experience with invoicing and payables
• Excellent verbal and written communication skills
• Typing speed of 35+ words per minute
• Ability to work in a demanding, high‑volume environment especially with email and calls
• Proficiency in Microsoft Office
• Tech savvy

Previous customer service or operations experience preferred – 1 year experience.

• Medical, Dental, Vision
• 401(k) + Company Match
• Employee Assistance Program
• Paid Time Off
• Flexible Work Schedules (when possible)
• And more

Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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