Shipping Lead

Overview

We don’t follow trends, we set them. Innovation drives us. Excellence defines us. These values are the backbone of Snapdragon Cannabis Co. We hold ourselves to a standard of excellence that makes us stand out above the competition. From humble beginnings in a garage in 2016, to now, we own and operate 9 retail locations, 2 lounges, an artisanal bakery, a state of the art production lab, and a full-scale distribution center.

Every space and product we create is driven by that original passion that helps us redefine quality, and deliver the best customer experience. We focus on research & development and customer care, with attention to detail at every step of the way.

• Location:
  
  8405 Gulf View Drive, Soddy-Daisy, TN 37379, United States
• Base Pay: $16.50 / Hour
• Job Category:
  Shipping, Warehouse
• Employee Type:
  Full-Time, Non-Exempt
• Required Degree:
  High School
• Manage Others:
  Yes

Contact information

• Name:
  Alex Griffith
• Phone:

The Shipping Lead is responsible for overseeing daily shipping and fulfillment operations to ensure accuracy, efficiency, and exceptional customer experience. This role provides hands-on leadership within the Shipping Department, supporting and guiding Shipping Associates while maintaining accountability for order accuracy, inventory coordination, and workflow prioritization. The Shipping Lead works closely with cross-functional teams to ensure smooth operations and continuous improvement.

• Oversee daily shipping operations to ensure orders are packed and shipped accurately and on time
• Lead, support, and train Shipping Associates to maintain high standards of accuracy and efficiency
• Prioritize daily order queues, including time-sensitive and priority shipments
• Review and verify order accuracy, including product selection, weights, addresses, and packaging standards
• Act as the primary point of contact for shipping-related issues and escalations
• Coordinate with Marketing, Help Desk, Bakery, and Warehouse teams within distribution to maintain accurate inventory and order flow
• Manage inventory ordering and ensure appropriate stock levels for online sales
• Conduct regular inventory checks and resolve discrepancies
• Oversee returns, cancellations, reshipments, and related shipping issues
• Ensure the shipping workspace remains organized, clean, and efficient
• Identify opportunities to improve shipping workflows, accuracy, and team performance

• Respected by peers and demonstrates a team-first mindset
• Consistently maintains a positive, professional attitude and leads by example
• Dependable and accountable, with a strong sense of ownership over work and outcomes
• Calm and solution-oriented during high-volume or high-pressure situations
• Open to feedback and committed to continuous improvement
• Proactive in identifying issues and taking initiative to resolve them
• Communicates respectfully and effectively across all teams
• Takes pride in upholding company standards and representing Snapdragon values
• Comfortable on Windows Desktop UI and willing to learn/update a Woo commerce backend; adaptable to new technologies and backends
• Willingness to assist outside of shipping tasks in a warehouse/distribution setting

• High school diploma or GED required (higher education a plus)
• Demonstrated success in a Shipping Associate or related role within Snapdragon or in similar roles elsewhere
• Strong working knowledge of Snapdragon’s shipping operations, order flow, and inventory processes
• Consistent record of accuracy, reliability, and meeting performance expectations
• Experience training, supporting, or informally leading peers preferred
• Familiarity with shipping platforms, internal tools, and cross-department communication

• Demonstrates excellence in accuracy and attention to detail in daily shipping operations
• Strong ability to lead by example and set the standard for quality and efficiency
• Strong organizational and time-management skills with the ability to manage team workflow
• Ability to coach, support, and provide constructive feedback to peers
• Sound judgment and problem-solving skills when addressing operational or customer-related issues
• Clear,…