Relationship Officer

Muscat, Sultanate of Oman | Posted on 25/08/2026

To manage and grow a portfolio of SME liability accounts by identifying income-generating opportunities, maintaining strong client relationships, and contributing to the Bank’s strategic objectives. The role involves developing business plans, securing deposits, and ensuring adherenceto credit and operational policies.

• Identify potential clients and develop income-generating opportunities in definedmarkets and industries.
• Create and maintain an annual business plan and sales budget for the assigned portfolio.
• Promoteliability products to meet sales targets and contribute to overall branch and departmental performance.
• Manageaportfolio of SME customers to ensure account profitability and client retention.
• Conduct regular client reviews and propose solutions that meet customer needs and alignwith Bank strategy.
• Maintain high levels of customer satisfaction and handle queries and complaints in atimely manner.

• Ensure compliance with the Bank’s Group Credit Policy, operational guidelines, and regulatory requirements.
• Monitor account activities, identify risk exposure, and escalation potential issues appropriately.
• Ensuredocumentation is accurate and complete for all customer accounts.

• Drive continuous improvement through innovation, automation, and digital solutions where needed.
• Collaborate with internal teams to ensure smooth processing of transactions and service delivery.
• Maintain accurate records and reports of client activities and performance againsttargets.

• Stayupdated on Bank products, services, and industry trends.
• Participate in learning and development initiatives to build professional capabilities.
• Mentor junior staff and contribute to knowledge sharing across the team.

• Drive continuous process improvement through innovative, automated, and digital solutions once required

• Ensure adherence to the bank's policies, regulatory requirements, and industry standards in all operational activities.
• Continuallyupdate oneself through knowledge acquisition, on-the-job training, or projectinvolvement; advocate and support others to do the same.

• Omani Nationality only
• Bachelor'sDegree in Business Administration, Finance, Banking, Accounting,Economics, or a related field.
• Minimum5 years of banking experience, preferably in SME Banking, Business Banking, or Retail Relationship Management. Experience in liabilityproducts, customer acquisition, and portfolio management is preferred.