Demand Planning & Account Operations Manager

We are Joie, a global baby gear brand established in 2011 and distributed across over 85 countries.

We prioritize designing products with families in mind.

Our commitment to family extends to fostering joy-filled workplaces, where we celebrate our team members' skills, and nurture their development. Joie offers superior health and welfare benefits, boasting a $0 Copay / $0 Deductible Medical & Prescription Plan Design, 401(k) with a 6% Employer Match, Vision and Mental Health Benefits.

With our continued growth and expansion into the U.S. Market we're seeking an experienced Demand Planning & Account Operations Manager to join our team in Solana Beach, CA.The Demand Planning & Account Operations Manager is responsible for independently overseeing end-to-end forecasting and operational alignment for two (2) premier brands. This role exercises discretion and independent judgment in managing brand-specific demand signals—including promotions, new product introductions (NPI), and retail trends—ensuring these are accurately captured and translated into actionable data within our forecasting systems.

Serving as the primary daily operational liaison between Brand Account Services teams and the broader One Team supply chain function, the Demand Planning & Account Operations Manager will make strategic decisions and recommendations to support business objectives, optimize service levels, and drive sales targets.

ESSENTIAL DUTIES & RESPONSIBILITIES Brand-Specific Forecasting & Execution Exercise independent judgment and discretion in managing the monthly and weekly forecasting cycles for two assigned brands, ensuring achievement of service levels and sales targets through strategic decision-making and process oversight.

Lead the collection, validation, and integration of manual and electronic sales data into the John Galt forecasting platform, overseeing data quality and accuracy, and establishing protocols for data management.

Analyze and run forecasting models, reconciling results against actual sales performance and market trends, and provide strategic recommendations to senior management based on findings.

Oversee SKU-level data integrity, including the activation of new items (SPARK) and the phase-out of discontinued products (OBSOLETE), using discretion to direct workflow and resolve complex issues related to product lifecycle management.

Account Operations & Collaboration Serve as the principal liaison for the Account Services teams of your designated brands, exercising independent judgment and discretion in managing operational priorities and resolving complex issues.

Collaborate with sales and marketing leadership to analyze and incorporate demand impacts from price adjustments, promotional activities, and product lifecycle transitions into strategic planning, ensuring alignment with organizational objectives and independently determining best courses of action.

Oversee inventory management of China Finished Goods, making high-level decisions to optimize stock utilization before initiating new purchase orders, and providing direction to subordinate team members.

Direct the Operations and Purchasing teams by supplying detailed demand analysis and recommendations for replenishment and ordering, using independent judgment to ensure operational efficiency and compliance with company policies.

Data Integrity & Continuous Improvement Exercise independent judgment by analyzing discrepancies between forecasted and actual results and developing actionable strategies and recommendations to enhance forecasting accuracy and operational effectiveness.

Collaborate with executive leadership to design, implement, and continuously improve long-range planning models (12 to 24 months), applying discretion in addressing complex business challenges and supporting organizational objectives.

Lead efforts to maintain data integrity in ERP and forecasting systems by establishing and enforcing standards for audit readiness and compliance, ensuring consistency with organizational policies and exercising authority in problem resolution.

This position description is intended to provide a summary of the essential duties, tasks, and responsibilities of this position and shall not be considered an exhaustive listing of all work requirements. Other duties may be assigned.

REQUIREMENTS & QUALIFICATIONS Experience & Education Three (3) to five (5) years of experience in demand forecasting, supply chain, or retail account operations.

Proven experience in a…