Supervisor; FOH at Rustic Root Solana

Position: Supervisor (FOH) at Rustic Root Solana
Description

Position Summary:

Responsible for providing friendly, responsive service, creating unforgettable moments, providing an exceptional experience. The Supervisors primary objective is to maintain our policies, procedures, and steps of service. Working as a team, assist service staff going above and beyond expectation of our guests.

Type:
Part-Time or Full-time

Pay scale: $20.00-$30.00/hr

Duties and Responsibilities:

• Operate restaurant to specifications, upholding high standards and impeccable service

• Ensure service style and standards are met and guest expectations are exceeded

• Checking in with staff to ensure that all staff are on time and in uniform, according to our standards

• Identify guest needs and respond proactively to all their concerns

• Monitors guests and internal feedback and takes corrective action as required, ensuring the highest level of guest satisfaction

• Help maintain sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas

• Ensure facility lighting, sound, and TVs are set per standard

• Actively touching tables and leading by example

• Building relationships with guests, vendors, sister venues and other hospitality venues

• Ensure all staff closing side-work and cleaning duties are completed by standard

• Ensure facility closing checklist is complete

• Check in with kitchen and BOH operations throughout scheduled shifts

REQUIRED QUALIFICATIONS/KNOWLEDGE:

• Three (3) years of experience in a similar position

• Excellent knowledge of wine, spirits, and liquors and their proper service

• Proficiency in POS programs

• A general knowledge and understanding of San Diego current events, cultural and culinary happenings

• Experience as a server in an upper-casual and/or fine-dining restaurant or lounge setting

• Has a basic understanding of Department of Labor standards.

SKILLS/APTITUDES:

• Excellent communication skills (verbally interacting with management, staff, and guests)

• Solution oriented

• Ability to work well in stressful, high-pressure situations in a fast-paced environment

• Ability to accept constructive criticism and work calmly and effectively under pressure

• Ability to implement and uphold service standards

• Conflict resolution sensibility, both with staff and guest

WORK ENVIRONMENT:

• The noise level in the work environment usually is loud.

• The employee may be exposed to the risks associated in attempting to resolve issues with difficult guests.

• Work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays.

Physical Requirements:

• Must be able to speak, hear, understand, read, and write the English language

• Must be able to sit, stand or walk for up to 8 hours at a time

• Must be able to lift at least 50 pounds safely and properly

• Must be able to bend, stoop and climb

• Must be able to push and pull

Certificates, Licenses, and Registrations:

• Serve safe certificate Management course

• Anti-harassment and nondiscrimination Management 3-hour class

• RBS - Responsible Alcohol Service

Venue

The concept behind Rustic Root is simple:
We're creating the kind of neighborhood place you can eat at every week and never get tired of going back. Our menu features modern takes on honest American comfort food and regional favorites, prepared daily from scratch. The kind of approachable, delicious food that makes it easy for anyone to find a "gotta-try-that" dish.

We pair that with an atmosphere that is vibrant, stylish, and inviting. Hip enough for a night out but still welcoming enough to be a family favorite. Then we mix in those little extras that keep our friends, family, and neighbors coming back. Beloved signature items and special services, along with touches of personality like festive decorations, special events, and menus for holidays year-round create the flair and personality that makes Rustic Root a neighborhood fixture.

ABOUT RMD Group

RMD Group was formed by three partners who had a passion for hospitality and creating unforgettable experiences. For over a decade, RMD has been a driving force in the industry, creating some of San Diego's most successful and exciting concepts including Rustic Root, Huntress, Lumi, Side Bar and FLUXX. In addition, the group works with a thriving portfolio of hospitality and lifestyle concepts that include that include Ballast Point Brewing and Canvas Café & Lounge at the Carte Hotel.

RMD brings extensive expertise in all areas of consulting including design, development, and management, plus a talented team of industry leaders that continue to elevate guest and client experience in San Diego and beyond.