Systems Engineer

Description

Since 2001, Procede Software has been a leading provider of enterprise-level Dealer Management Solutions (DMS) for the heavy-duty truck and ancillary markets. Serving dealer locations throughout the United States, Canada, and Australia, the industry’s leading dealerships trust Excede to run their business because of its full functionality across all dealership departments, high reliability, and strong integration with their OEM providers. Excede, its powerful DMS, leverages the strength of Microsoft® SQL technology to provide advanced Windows® and browser-based applications with real-time information.

We're looking for a motivated Systems Engineer who enjoys solving technical challenges and improving the technology environments that support our employees and customers. In this hands-on role, you'll help design, administer, maintain, and improve our internal IT infrastructure and hosted customer environments across Microsoft Azure, Microsoft 365, Windows Server, networking, and security technologies. You'll serve as a key technical resource, evaluating infrastructure needs, recommending solutions, and helping keep our systems secure, reliable, and running efficiently.

If you enjoy troubleshooting, taking ownership of technical solutions, and working across a broad range of technologies, we want to hear from you!

- This is what our Senior Director of Software Development has to say… watch this video

** MUST
* * work onsite Monday through Friday at our Solana Beach, CA office.

• Monitor, maintain, and troubleshoot installed systems, infrastructure, operating systems, application software, and system management tools
• Analyze, prioritize, and resolve employee technical issues through phone, email, online meetings, Microsoft Teams, and other support channels while exercising independent judgment regarding appropriate solutions and escalation
• Administer endpoint management, server infrastructure, phone systems, backups, access controls, firewalls, and security technologies while ensuring system reliability and compliance with organizational standards
• Monitor and test application and system performance, identify potential bottlenecks, and collaborate with developers and senior technical team members to implement solutions
• Evaluate, design, and implement improvements to information systems, infrastructure, and operational support processes that enhance reliability, security, and operational efficiency
• Participate in after-hours or weekend support, maintenance, and emergency response as business needs require
• Provide advanced technical support for customer-initiated tickets that require systems, infrastructure, networking, or installation expertise
• Administer, maintain, and optimize hosted customer infrastructure while evaluating opportunities to improve system reliability, security, and performance
• Identify and troubleshoot system and application performance issues affecting hosted customers
• Evaluate customer infrastructure requirements and provide technical guidance regarding server architecture, connectivity, bandwidth, security, and overall environment readiness during implementation planning

• Microsoft Certified:
  Azure Administrator Associate (AZ-104) certification is required. Candidates who do not possess the certification at the time of hire must obtain it within twelve (12) months of employment as a condition of continued employment. Procede Software will provide reasonable support and resources to assist employees in achieving this requirement
• Working knowledge of Microsoft Azure, Microsoft 365, Windows Server administration, Active Directory, Group Policy, backups, and system troubleshooting
• Working or developing knowledge of Microsoft SQL Server, SQL, and Internet Information Services (IIS)
• Understanding of networking concepts and technologies, including firewalls, switches, and access control lists
• Strong analytical and troubleshooting skills, with the ability to exercise sound judgment and independently resolve or appropriately escalation technical issues
• Strong interpersonal and customer-service skills, including the ability…