Logistics Coordinator - Denali National Park; Doyon JV - Denali - National Park Tours

Job Description

Transportation Logistics Associate plays a critical role in ensuring smooth and efficient tour operations within Denali National Park & Preserve. This position is responsible for coordinating bus assignments based on tour company manifests, managing reservations through the in-park call center, and providing exceptional customer service to visitors and partners. The role requires strong organizational skills, attention to detail, and the ability to thrive in a fast-paced, dynamic environment.

Working as part of the Doyon/Aramark Joint Venture, you will contribute to the success of one of the largest transportation operations in the National Park Service, helping visitors experience the beauty and adventure of Denali.

About Denali National Park & Preserve and Doyon/Aramark Joint Venture:

Summer days in Alaska stretch nearly endlessly, with up to 20 hours of daylight on the Summer Solstice. Spanning 6.2 million acres, Denali National Park & Preserve is home to Denali, the highest peak in North America, and attracts over half a million visitors annually. Conveniently accessible by road—4.5 hours from Anchorage and 2 hours from Fairbanks.

Doyon Limited and Aramark have teamed up in a Joint Venture as the Denali National Park & Preserve's Concessionaire. Open May to September, our operation manages the transportation, retail, guest service and food and beverage concessions with our client;
The National Park Service. By road, our 100 Blue Bird Bus Fleet takes guests past the 15-mile public access point daily during summer months, allowing people to hike, view wildlife, climb, and camp where few people have set foot.

This is a seasonal role with ideal dates of May 7 - September 20, 2026.

We offer competitive wages, paid Holidays, Sick Pay and Benefits Stipend. On-site housing and meal plan ($16/day all inclusive!) & local discounts!

Employees are responsible for knowing the environmental aspects and associated impacts of their job position. Job specific Environmental Aspects and Impacts will be communicated by Dept. Managers during EMS training.

Logistics & Scheduling

• Review and process manifests from tour companies to accurately “build” buses for tours.
• Create and distribute daily bus schedules, ensuring alignment with tour company requirements and guest reservations.
• Monitor bus capacity and adjust assignments to maximize efficiency and guest satisfaction.
• Communicate schedule changes promptly to dispatch, tour companies, and management.

Call Center & Reservations

• Serve as a primary point of contact in the in-park call center, handling reservations and inquiries.
• Utilize the SMS (Springer Miller System) to process bookings, cancellations, and modifications.
• Provide accurate information about tour options, schedules, and park policies.
• Troubleshoot reservation issues and escalate complex concerns to management when necessary.

Customer Service

• Deliver friendly, professional, and knowledgeable service to guests, tour operators, and internal staff.
• Handle guest concerns with empathy and efficiency, ensuring positive outcomes.
• Promote Denali National Park attractions and provide guidance to enhance visitor experiences.

Operational Support

• Collaborate with department managers to support daily operations and special projects.
• Assist with reporting, data entry, and recordkeeping related to transportation logistics.
• Participate in opening and closing procedures, ensuring readiness for daily operations.
• Support environmental management system (EMS) objectives by adhering to sustainability practices and departmental targets.

Environmental Responsibility

• Understand and comply with corporate environmental policies and procedures.
• Be aware of the environmental aspects and impacts of the role, as communicated during EMS training.
• Contribute to departmental environmental objectives and targets, integrating them into daily job performance.

Required Skills & Experience

• Ability to work independently and remain self-motivated.
• Strong oral and written communication skills for interacting with guests, staff, and tour partners.
• Exceptional attention to detail and accuracy in scheduling and…