Software Engineer, IT Support, Systems Engineer

Overview

Payrate: $78.45 - $78.45/hr.

We are seeking a Senior Service Now Developer to lead the enhancement and modernization of an existing intake and review workflow into its next-generation, streamlined version. The ideal candidate will have deep Service Now platform expertise, strong development experience across multiple app scopes, and the ability to independently analyze complex requirements and deliver scalable, maintainable solutions. This role focuses on redesigning and extending a mixed implementation that currently spans ITSM configurations, legacy Workflow Editor logic, and custom components built within the Security Operations app scope.

The developer will work closely with internal SMEs and supporting Service Now engineers but is expected to operate autonomously and drive technical execution.

• Lead the modernization and enhancement of an existing intake and review workflow, including redesigning legacy structures into scalable, maintainable, and user-friendly solutions.
• Build dynamic, rules-driven form logic and risk-based decisioning capabilities using maintainable, table-driven configurations.
• Develop and optimize integrations with external systems through secure REST APIs, including data modelling and field mapping.
• Redesign and streamline multi-team review workflows into a simplified, consolidated review experience using modern Service Now capabilities.
• Enhance user experiences across Service Portal and Workspace/Next Experience, ensuring intuitive submission and review flows.
• Produce clear technical documentation, follow platform governance best practices, and collaborate effectively with internal development teams.

• 5+ years of hands-on Service Now development experience, including complex customizations.
• JavaScript (server & client-side)
• Script Includes, Business Rules, Client Scripts
• Flow Designer & Workflow Editor
• Scoped application development
• REST integrations and authentication (OAuth2/JWT)
• UI Builder and Workspace/Next Experience
• Service Portal development (widgets, Angular
  
  JS, portal configuration)
• Experience working across multiple app scopes (ITSM, Sec Ops, custom apps)
• Deep understanding of data modelling, table structures, and platform architecture
• Ability to create maintainable, admin-friendly logic structures (lookup tables, dynamic rules, modular flow components)

• Able to work independently with minimal supervision
• Strong analytical skills and ability to reverse-engineer legacy solutions
• Good communication skills capable of explaining technical topics to non-technical stakeholders
• Highly organized, reliable, and proactive in identifying challenges early

• Certified System Administrator (CSA)
• Certified Application Developer (CAD)
• ITSM or Sec Ops module certifications
• Experience modernizing legacy Service Now implementations
• Prior experience building rule-based engines or dynamic decisioning workflows
• Experience in large enterprises or regulated environments

The typical base pay for this role across the U.S. is $78.45 - $78.45/hr non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience.

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