Principal Architect; Customer & Revenue Transformation

This role owns learn, shop, buy, catalog, marketing, sales, CRM and ordering, plus quote-to-cash and AI-enabled engagement. The front-office architect.

GCI's Principal Architect will define, communicate, govern, and advance architecture direction in support of business outcomes, technology modernization, operational effectiveness, and long-term organizational objectives. These roles partner with business, product, engineering, delivery, operations, and leadership stakeholders to translate organizational needs into sustainable solutions, standards, roadmaps, and technology capabilities. The job family provides architectural leadership across products, platforms, systems, services, and business capabilities by developing guidance, patterns, target-state designs, and roadmaps that reduce complexity, manage risk, improve agility, and optimize technology investments.

Roles apply common architecture principles, governance practices, and industry standards across one or more architecture practice areas, with scope, autonomy, and decision influence increasing by career level.

• Assess business objectives, customer needs, operational priorities, current-state capabilities, technologies, processes, operating models, risks, dependencies, architecture gaps, technical debt, lifecycle risks, and modernization opportunities.

• Develop target-state architectures, transition states, and roadmaps that guide technology investment, solution design, and implementation planning.

• Create architecture artifacts, models, standards, patterns, reference designs, principles, non-functional requirements, and design guardrails; evaluate alternatives and recommend fit-for-purpose solutions.

• Participate in architecture reviews and governance forums, applying architecture standards, policies, principles, and industry practices.

• Manage architecture risks, dependencies, technical debt, lifecycle considerations, exceptions, reusable assets, repositories, and technology rationalization efforts.

• Partner with product, delivery, engineering, and operations teams to provide architecture guidance through planning, design, delivery, and operationalization.

• Support road mapping, dependency management, implementation sequencing, decision facilitation, trade-off discussions, and alignment to intended architecture outcomes.

• Improve architecture methods, tools, standards, governance practices, operating models, reusable patterns, communities of practice, mentoring, knowledge sharing, innovation, and simplification.

The core responsibilities and minimum qualifications outlined in this job description apply across the Architect job family. Discipline-specific responsibilities, technical competencies, and/or preferred qualifications are defined in the applicable addendum. See the corresponding discipline-specific addendum for additional details.

Defines enterprise-wide business and technology direction, target-state architecture, capability alignment, governance standards, portfolio strategy, and technology roadmaps. Provides strategic guidance to align investments, modernization, and architecture decisions with long-term organizational objectives.

Defines business capabilities, value streams, operating model impacts, business process alignment, organizational dependencies, and business architecture views that connect strategy to execution.

Defines solution direction, design, standards, and roadmaps for business initiatives and technology solutions. Provides guidance to align business needs with scalable, secure, supportable solutions while balancing value, cost, risk, complexity, and long-term sustainability.

Career Level:

Recognized organizational authority; sets long-term architecture strategy, principles, and technical direction.

Provides advanced technical and architectural leadership across complex initiatives. Defines and forecasts architecture requirements, drives platform and enterprise capability growth, and serves as a senior consulting resource.

• Lead complex architecture initiatives and guide cross-functional teams.

• Define current- and future-state architecture requirements and roadmaps.

• Provide expert consulting and strategic recommendations to resolve complex challenges.

• Participate in setting architectural direction and advise on enterprise strategy and development.

• Develop and enhance architecture documentation,…