Personal Banker II - Dimond Branch

Overview

Personal Banker II - Dimond Branch

Start a career with First National Bank Alaska, the Best Place to Work in Alaska as recognized 10 years in a row by Alaska Business magazine readers.

Join a Team Dedicated to Exceptional Customer Service!

The Person al Banker II creates an outstanding customer experience and helps the branch meet sales objectives that contributes to the success of the bank. Develop new business and build strong customer relationships!

Salary: $25.42/hour minimum. Job/salary offer would be commensurate with experience.

Schedule:

Monday-Friday, some Saturdays

This is a branch-based sales position with some outside calling whose primary goal is to acquire, retain and deepen consumer and business relationships. Creates an outstanding customer experience and helps the branch meet sales objectives, contributing to the success of the bank. Develops new business, builds strong customer relationships, and increases sales by performing the following essential duties and responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Establishes new business and expands existing banking relationships by making sales calls in person and by phone to current and prospective customers including both consumers and commercial. Tracks customer calls, sales activities, and reports trends from various sources to supervisor.
• Consults with existing and potential customers, analyzes their financial needs, and recommends appropriate bank products and services. Cross sells and makes productive referrals to other areas of the bank.
• Opens new accounts, sells consumer products and services, and responds to customer account related requests; may close accounts and conduct customer-initiated account research and resolution.
• Implements the onboarding process for new customers creating an outstanding customer experience.
• Acts as liaison between customers and other areas of the bank. Maintains awareness of existing and newly developed bank products and services in order to make appropriate recommendations to customers.
• Initiates and processes customer contracts for bank products and services and answers customers' questions regarding the contract and service or product.
• Interviews and evaluates customer needs to initiate consumer loan business, requests and receives applications and other required paperwork to send for underwriting, informs customer regarding approval or denial of loan, and may coordinate closings of loans they originated.
• Performs other work-related duties as assigned by supervisor.

• Stay up to date on relevant laws and regulations and complete all compliance training on time.
• Knowledgeable of and comply with bank policies, procedures, laws, and regulations that apply to you and your job.
• Maintain customer confidence and protect the bank’s operations by identifying and protecting confidential information.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or

Experience:


Minimum:
Bachelor’s degree in a business-related field plus one year demonstrated experience in a customer relationship-type position including one year sales experience; or four years in a front-line customer contact position with two of the years as experience in a customer relationship-type position, including one year sales experience; or equivalent combination of education/training and experience.

Preferred: Outside sales experience.

Ability to keyboard 35 wpm and operate a 10-key calculator required. Word processing and spreadsheet experience required; database experience preferred.

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures or governmental regulations and standard banking services contracts. Ability to write reports and business correspondence. Ability to effectively present…