Senior Manager- Strategy and Operations

Senior Manager, Strategy And Operations

Swagelok is a global organization and one of the largest employers of manufacturing talent in Northeast Ohio. We are driven by our core values of quality, integrity, respect for the individual, customer focus, innovation, and continuous improvement, which are demonstrated through our daily actions. For over 75 years, our dedication to our core values has been the foundation for our success.

Our products have been up into space, down to the bottom of the ocean, and everywhere in between. That same dedication spans to our customers.

Throughout our organization we demonstrate a commitment to these values and those we bring onboard. Whether you want to grow in your role or explore broad opportunities and develop new skills—you'll thrive in a culture that promotes learning and development. We strive to be a company where we all can do our best work with a true sense of purpose and belonging.

Be Connected. Be Valued. Be You. We hope you'll consider joining our team.

The Senior Manager, Strategy and Operations is responsible for developing, coordinating, and executing strategic initiatives that advance Sales Support priorities and strengthen the Sales and Service Center (SSC) network. Working within the direction of Sales Support leadership, this role translates commercial strategy into actionable plans, improves processes and workflows, supports channel performance and talent development efforts, and collaborates across corporate commercial functions to drive alignment, standardization, and effective execution of Swagelok's strategic objectives.

• Strategy, Planning, and Commercial Alignment
  • Lead assigned strategic initiatives and operational programs that support successful delivery of Sales Support processes, programs, priorities, SSC performance, and execution of Swagelok's commercial strategy.
  • Research, develop, plan, and coordinate long-range goals, recommendations, and process improvements related to sales support operations, channel performance, channel policy, procedures, distributor expectations, organizational effectiveness, and future-state SSC operating models.
  • Accountability for successful delivery of Distributor Action Plan (DAP) and Distributor Performance Plan (DPP) and SSC strategic planning activities, including planning inputs, stakeholder alignment, communications, follow-through, and integration of outputs into Sales Support priorities and channel actions.
  • Support scalability efforts by clarifying operating expectations, aligning with OpEx messaging, assessing SSC requirements, and identifying process, role, communication, or governance changes needed to support growth and consistent execution.
  • Serve as a primary point of contact for Strategic Sales to translate Differentiation-related expectations, priorities, and commercial strategies into clear SSC actions, implementation requirements, and communication plans.
  • Provide connectivity across corporate Commercial teams by aligning messaging, priorities, technology initiatives, channel policies, DAP-related insights, and process improvements that affect Sales Support, Strategic Sales, Commercial IT, Markets, and the SSC network.
• Program, Project, and Technology Execution
  • Lead or support major Sales Support programs, including Amplify work streams, by coordinating project plans, managing workstream deliverables, supporting change management, and ensuring consistent updates to leadership and key stakeholders.
  • Support Commercial IT initiatives, including annual projects, continuous improvement efforts, business process requirements, and commercial ownership or coordination responsibilities related to the PIM roadmap.
  • Translate strategic expectations from Sales Support leadership, Strategic Sales, Commercial IT, Markets, and other stakeholders into discrete actions, project plans, communications, decision points, and measurable deliverables.
  • Manage cross-functional project execution by aligning stakeholders, tracking milestones, identifying risks, communicating progress, preparing executive and distributor principal updates, and ensuring deliverables are…