Customer Service Representative

Customer Service Representative page is loaded## Customer Service Representative locations:
United States, Solon (OH) time type:
Full time posted on:
Offre publiée aujourd'huijob requisition :
RJoin Tarkett, a global leader in innovation flooring solutions and sports surfaces.  We believe our entrepreneurial culture is what differentiates us from the competition. So if you’ve got what it takes, we invite you to
** CHANGE THE GAME WITH US**!
** CUSTOMER Care Representative
** The Customer Service Representative is primarily responsible for providing effective customer service for all Domestic Residential and/or Commercial Distribution, by utilizing excellent, in-depth knowledge of company products and programs. The Customer Service Representative will interface with customers to process orders, handle inquiries, and assist other department while ensuring product delivery and customer satisfaction, in a timely, professional manner.
** Responsibilities
* ** Resolve customer inquiries, including but not limited to; order status, product information, order processing, account status, sales programs, as well as product line knowledge
* Process all customer orders received by EDI, telephone, fax, email and mail for Tarkett through order entry system (SAP) efficiently and error free
* Review delivery due list for all customer orders in all plants to align with delivery requests
* Collaborate with cross functional team members including;
Executive Sales Manager, Field Sales Representative, Marketing and Production as to customer order status
* Answer customer inquiries via fax, phone, email and mail
* Check stock and provide availability dates to customers
* Provide freight quotes once processed through the Logistics Department.
* Ship samples as required by customers for product specials
* Collaborate with other departments such as billing, credit, freight and transportation to solve customer inquiries
* Locate out-of-stock material for customers, when required, from other distributors
* Other duties as assigned
** Desired Skills and Experience
*** High school diploma or general education degree (GED); AA or BA degree
* Minimum of three years of customer contact experience
* Ability to resolve complex or unusual requests and problems
* Excellent interpersonal and communication skills, both verbal and written
* Ability to work effectively with cross-functional departments
* Microsoft Office proficiency
* Ability to read and interpret documents such as procedure manuals, work instructions and software manuals
* Ability to deal with problems involving several concrete variables in standardized situations
* Ability to manage multiple accounts/tasks at any given time
* Excellent attention to detail
*** Ce que nous offrons :
**** Un engagement que la sécurité est notre priorité;
* Des avantages sociaux, un salaire et des options de régime de retraite compétitifs;
* Une croissance de carrière, une stabilité et une flexibilité d’emploi.
** Fabrication responsable - protéger notre planète pour l'avenir :
*** Nous utilisons de l'énergie renouvelable et un processus d'eau recyclée en boucle fermée;
* Nous nous engageons à réduire les émissions de gaz à effet de serre et la consommation d'eau;
* Nous sommes la seule entreprise de revêtements de sol reconnue par L’Association Asthme & Allergies.
** Qui nous sommes:
** Avec une histoire de 140 ans, Tarkett est un leader mondial des solutions innovantes de revêtements de sol et de surfaces sportives avec 12 000 employés et 34 sites industriels. Offrant une large gamme de produits, y compris le vinyle, le linoléum, le caoutchouc, le tapis, le bois, le stratifié, le gazon artificiel et les pistes de sport. Le Groupe sert des clients dans plus de 100 pays à travers le monde.

Engagé à changer la donne avec l'économie circulaire et à réduire son empreinte carbone, le Groupe a mis en place une stratégie d'éco-innovation basée sur les principes Cradle to Cradle, pleinement alignée sur son approche Tarkett Human-Conscious Design.

Tarkett est coté sur Euronext (Compartment B, ISIN FR, ticker: TKTT).
* Tarkett est un employeur garantissant l'égalité des chances. Nous valorisons la diversité des origines et des expériences et promouvons un lieu de travail inclusif où tous les employés peuvent donner le meilleur d'eux-mêmes.
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