Onsite Service Specialist; Solon, OH

Build a Better Career with MSC

MSC Industrial Supply Co. is a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services.

The Onsite Service Specialist is a critical MSC role located at a large strategic account(s) and supports the customer facility. The associate will drive long‑term customer satisfaction by assisting with procurement and order placement and managing MSC Control Point Solutions (Vending, VMI, Crib) to deliver value to these customers.

• Excellent customer service skills required to assist in customer order placement, quoting, sourcing, and identification, collection, and logging of all available cost‑savings statistics.
• Manages MSC Control Point Solutions – which could include standard Vendor Managed Inventory, Vending, or Storeroom management programs and may require ordering, product put‑away and optimization.
• Determines optimal sourcing strategy for key customer projects which may require collaborating with the Category Team to support MSC's mission to drive savings and improve the customer's shop floor.
• Participation and engagement in customer plant and/or production meetings, strategic initiative projects, Lean/Six Sigma events.
• Collaborates with the account team to maximize customer satisfaction and future projects.
• Resolves on‑site customer product and service issues by providing sales‑related solutions utilizing common and alternative sources of information. Consults with other associates and strategic suppliers to locate the most effective sources of information.
• Provides customer service in accordance with MSC standards to ensure customer satisfaction, account retention, and revenue generation using all tools available.
• Communicates customer concerns to management to ensure effective and lasting problem resolution.
• Works closely with vendors to locate sources for product, produce quotes, expedite orders, and arrange product training.
• Fosters the MSC culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose.
• Participation in special projects and performs additional duties as required.

• High‑school diploma or equivalent experience is required.
• College degree preferred.
• 2+ years of inbound/outbound telephone sales, outside sales, storeroom or inventory management, or customer service experience required.
• Industry experience preferred.
• Relevant military experience considered a plus.
• Metalworking knowledge and experience is a plus but not always required.

• Computer literacy and proficiency with email, internet browsers and/or Windows operating system required.
• Excellent problem‑solving skills required.
• Excellent customer service and sales skills required.
• Excellent oral and written communication skills required.
• Working industrial knowledge preferred.

• Valid driver's license and ability to travel up to 10% of the time may be required.
• Ability to lift items up to 50 pounds as needed.
• This position may require access to ITAR and/or CUI information.

Starting at $20.19–$31.73 per hour, depending on location and experience. The range reflects similar roles in comparable industries and may be adjusted by the Company.

MSC is committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, or any category protected by applicable law. Accommodation requests can be made at any stage of the recruitment process.