Customer Solutions Associate Job Solon area,Ohio USA,Customer Service/HelpDesk

Our clientis seeking a Customer Solutions Associate to join their team. As a Customer Solutions Associate, you will be part of the Customer Service and Supply Chain Support teams. The ideal candidate will demonstrate strong communication skills, analytical thinking, and a proactive attitude, which will align successfully in the organization.

Job Title:

Customer Solutions Associate

Location:

Solon, OH Office (On-site required Tuesday/Wednesday/Thursday, with eligibility for WFH on Monday and Friday) Pay Range:29 W2 What's the Job?

Serve as the primary point of contact and advocate for customers, ensuring their needs are met efficiently
Identify and resolve demand capture failures within established Service Level Agreements (SLAs)
Monitor open orders regularly, collaborating with cross-functional teams to resolve blocked orders and optimize logistical efficiency
Communicate with customers regarding out-of-stock issues, delivery delays, and other order-related concerns
Partner with billing teams to resolve billing issues and provide comprehensive order status updates to stakeholders

What's Needed?

Undergraduate degree is strongly preferred
2-4 years of experience in supply chain, order management, or related fields
Excellent written and verbal communication skills
Strong analytical skills with the ability to interpret data effectively
Proficiency in Microsoft Office applications; experience with SAP, BW, and Business Objects is a plus

What's in it for me?

Opportunity to work in a dynamic and collaborative environment
Engage in continuous process improvement initiatives
Develop your skills in supply chain and customer service operations
Work with a diverse and inclusive team committed to excellence
Potential for career growth within a global organization

Upon completion of waiting period consultants are eligible for:

Medical and Prescription Drug Plans
Dental Plan
Vision Plan
Health Savings Account
Health Flexible Spending Account
Dependent Care Flexible Spending Account
Supplemental Life Insurance
Short Term and Long Term Disability Insurance
Business Travel Insurance
401(k), Plus Match
Weekly Pay

About Manpower Group, Parent Company of:
Manpower, Experis and Talent Solutions.

Experis is a global leader in technology services and part of the Manpower Group (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future.

Backed by Manpower Group's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. Manpower Group is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at