Customer Solutions Associate Job Solon area,Ohio USA,Customer Service/HelpDesk

JOb Title-Customer Solutions Associate-Order-to-Cash

Location:

Solon, OH (Hybrid)
Work Arrangement: Hybrid - Onsite Tuesday-Thursday | WFH Monday & Friday
Duration:02+ Month Contract
Schedule: Monday-Friday, 40 hours/week
Typical

Hours:

Start between 7:00-8:30 AM; 8-hour workday
Pay Rate
:$28.00/Hour On w2

Position Overview

We are seeking a Customer Solutions Associate to serve as the primary point of contact for customers throughout the Order-to-Cash (O2C) process
. This role will manage customer orders, resolve supply chain and fulfillment issues, and coordinate with internal teams to ensure orders are processed and delivered efficiently.

Key Responsibilities

Monitor and manage customer orders from order capture through fulfillment, delivery, and billing.
Identify and resolve order issues within established SLAs.
Review open orders and coordinate with customers and internal teams to resolve blocked orders.
Optimize orders for logistical efficiency, including grouping and splitting orders when appropriate.
Communicate with customers regarding out-of-stock, allocation, transportation, warehouse, and delivery issues
.
Partner with Order Fulfillment, Logistics, Transportation, Warehouse, Sales, and Billing teams to resolve issues.
Provide customers and internal stakeholders with visibility into order status.
Identify root causes and apply appropriate reason codes.
Escalate issues based on established criteria.
Participate in process improvement initiatives and operational review meetings.
Support billing issue resolution when customer communication is required.

Qualifications

Undergraduate degree strongly preferred.
2-4 years of experience in Supply Chain, Order Management, Customer Fulfillment, Distribution, Inventory Management, Transportation, or Demand/Supply Planning.
Strong customer service and communication skills.
Excellent analytical and problem-solving abilities.
Strong decision-making and organizational skills.li>
Proficiency with Microsoft Office, especially Excel
.
SAP, BW, and Business Objects experience preferred.
Ability to manage multiple priorities in a fast-paced environment.
Ability to work independently with minimal supervision.
Flexibility to support different customer schedules/time zones when required.

Position Overview

APOLIS
2024