Project Manager- Solon, OH- St. Louis, MO- Herndon, VA

Job Overview

To coordinate multiple Professional Services customer project implementations of Aclara's innovative enterprise Automated Metering Infrastructure (AMI) products and services, and work collaboratively with a team of customers, project managers, systems engineers, product managers, business analysts, developers and other Aclara resources.

• Manage the delivery of Adara's products and services including smart meters, sensors and controls, communication networks, software solutions, and implementation services.
• Successfully manage multiple/simultaneous client-facing system deployments and customer installation project implementations by continually motivating clients/team members, ensuring project timelines are met, and issues are addressed.
• Coordinate delivery of Adara internal tasks across multiple departments including ordering, product management, field resources, training and software configuration.
• Quickly ramp‑up on new hardware and software releases and product functionality to ensure successful implementation of these features for clients.
• Contribute to special internal projects as needed to improve service launches by defining success metrics and project goals, improving internal processes/methodologies, and increasing retention/satisfaction of existing and new client base.
• Interact with clients to understand their business needs, communicate project status and develop relationships to ensure satisfaction while minimizing project risk.
• Thoroughly understand delivery contracts and provide representation internally and to the customer.
• Apply best practice project management techniques and individual technical and/or business knowledge to ensure that the work product and project deliverables are of the highest quality to satisfy client expectations.
• Gather client business requirements and review with Product Management and Engineering to help develop and implement solutions that will meet client's overall business objectives.
• Work with the Sales and Account Management team to generate incremental revenue through professional services.
• Develop and manage project plans, tasks, budget, deliverables, dependencies and resource requirements to ensure on time delivery.
• Track, assess and communicate client and project goals, plans, issues, key milestones, timelines, action items, metrics and budgets, prior, during and subsequent to implementation.
• Identify and manage implementation and project scope changes.
• Develop and maintain a productive working relationship with prime contractors and third‑party service providers associated with the project.

• Bachelor's degree in Engineering, Computer Science or Business will be considered.
• In lieu of a degree, at least ten (10) years of experience will be considered, specifically in major account project management.
• Four (4) or more years of directly relevant experience as a Project Manager responsible for the implementation of complex engineering solutions, including software or hardware, or communication network applications.
• 3+ years' experience managing the delivery of multi‑function technical services.
• 3+ years' experience managing project resources.
• 3+ years' experience in a customer‑facing role providing project management and support.
• Demonstrated experience with client‑facing activities: sales calls, business development, requirements gathering, project planning, risk assessment and mitigation, and progress meetings.
• Demonstrated track record of developing senior level client relationships.
• Experience implementing data‑intensive software systems in an enterprise environment.
• Proven success in driving implementation projects to completion.
• Ability to successfully provide direction and leadership to others as a project lead and/or a technical specialist.
• Demonstrated leadership skills, communication, analytical and problem solving skills, short‑term and long‑term planning skills.
• Demonstrated verbal, written, presentation skills, negotiation and strong analytical skills.
• Basic understanding of hardware/software R&D cycle.

• Utility industry experience (Gas, Water and/or Electric).
• AMI experience with smart…