Technical Application Specialist | EDI

## Technical Application Specialist | EDIApplyremote type:
Hybrid locations:
US, Solontime type:
Full time posted on:
Posted Todayjob requisition :
JR104777

Transform data into actionable insights! As a Technical Application Specialist, you will diagnose, troubleshoot, repair, and debug software, network systems, and hardware. You will be responsible for assisting customers with the operation of a specialized retail accounting software application in a small call center environment. We are seeking applicants with strong communication skills, technical expertise, and a customer-centric approach.
** What you will be doing:
*** Confers with customers via phone, email or chat to diagnose technical and/or system problem troubleshoot, repair and test solutions. Fully documents and escalates if necessary.
* Follows procedures to troubleshoot client-server software application issues that may involve Microsoft SQL, web servers, credit card payment terminals, network printers, and Android/IOS devices.
* Responds to situations where standard procedures have failed to isolate or correct system or software failures through customer-centric interpersonal skills and providing technical product knowledge.
* Stays up-to-date with software updates and/or changes to be able to provide timely and accurate solutions to customers.
* Assists with system setup, configuration, and/or use of programming and integration tools and techniques that aid in the customization, extension, and integration of products.
* Addresses concerns brought up by other departments such as customer experience or sales
* Assists in mentoring other team members.
* Contributes and uses department's knowledge base articles and FAQ's.
** What you will likely bring:
*** 3+ years applicable experience and demonstrated success/knowledge.
* Industry knowledge/experience.
* Very good communication and problem-solving skills.
* Knowledge of specific system application fundamentals and business processes.
* Proficiency with Microsoft Excel and Word.
* Good technical knowledge of Microsoft Windows, computers, and general networking.
* Experience in a support environment with high call volumes desired.
* Customer experience skills.
** What could set you apart:
*** Knowledge of Microsoft SQL, ERP applications or analytical tools.
* Knowledge of financial, manufacturing, retail, or distribution business processes.
* SaaS or e-Commerce experience.#LI-MB1 #LI-HYBRID
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