Service Desk Lead L1

Job Description

• Working experience with IT hardware such as desktops, laptops, printers, etc.
• Basic networking knowledge
• Professional level knowledge of MS Windows (Client and Server), MS Office, M365 and other typical desktop applications
• Working knowledge of general IT related Business Administration Processes
• Experience working in a field services support capacity, with specific experience in the configuration, implementation, and maintenance of IT assets (Laptops, Desktops, Peripherals), troubleshooting and resolving any and all technical issues which require onsite service support.
• Knowledge and practical experience troubleshooting and supporting local area data networking (hardware/software/protocols and best practices).
• Knowledge of Incident Management, Service Request management, DEPOT model etc.
• Proficiency in Microsoft Desktop OS (domain environment), Desktop application related configurations, troubleshooting etc.
• Knowledge of standard Microsoft Productivity Applications such as Microsoft Office and Outlook. Familiarity with all major web browsers including Google Chrome, Mozilla Firefox, EDGE and IE etc.
• Working knowledge of Apple‑MAC operating systems and devices configuration and troubleshooting
• Working knowledge of Service Now ticketing tool

• TIS Service Desk
• Experience:
  
  3-5 Years

Compensation:
Expected range $45,000 to $121,000. Final compensation will depend on various factors including geographical location, minimum wage obligations, skills and relevant experience.

Benefits:
Eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), and other paid and unpaid leave options.

Applicants are advised that employment in some roles may be conditioned on successful completion of a post‑offer drug screening, subject to applicable state law.

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.