Customer Solutions & Claims Supervisor

Position Summary

The Customer Solutions & Claims Supervisor leads the execution of Order-to-Cash (O2C) operations, overseeing demand capture, order management, fulfillment, and customer support to ensure reliable service and revenue protection. The role drives team performance, resolves complex issues, and partners cross‑functionally to deliver consistent customer outcomes, improve operational efficiency, and uphold service level commitments. This position may be remote or hybrid, with a strong preference for candidates located within a commutable distance to the Palm Beach Gardens, FL or Bridgewater, NJ office.

• Lead team to deliver high-quality service to customers and stakeholders
• Act as escalation point for complex customer, order, and system issues
• Set priorities and guide issue resolution and exception handling
• Drive accountability to KPIs, service metrics, and performance targets
• Promote continuous improvement and a customer‑first mindset

• Manage workflow, priorities, and operational updates
• Ensure accurate, timely order processing aligned to SLAs
• Monitor orders, backlog, and aging to mitigate risks
• Communicate order status, delays, and inventory impacts to stakeholders
• Identify root causes of recurring issues and drive resolution
• Use data to improve accuracy, reduce manual work, and standardize processes

• Coach and develop team members to improve performance and capability
• Conduct one‑on‑ones, performance reviews, and development planning
• Lead onboarding, training, and quality/compliance checks
• Reinforce adherence to processes, tools, and service expectations
• Build a high‑performing, accountable, customer‑focused team

• Bachelor’s degree preferred or equivalent experience
• 3+ years in customer service, order management, or supply chain (O2C environment preferred)
• Experience in a high‑volume, customer‑facing environment
• Experience in business‑to‑business and/or wholesale consumer goods preferred
• Prior supervisory or team lead experience preferred
• Proficiency in Microsoft Office Suite (strong Excel skills) and experience with Oracle, Service Cloud, Five9, or similar ERP/contact center systems

• Strong leadership and team management
• Ability to manage escalations and resolve complex issues
• Strong collaboration and stakeholder management
• Analytical mindset with ability to interpret data
• Effective written and verbal communication
• Strong organization and prioritization in a fast‑paced environment

The approximate pay range for this position is $65,000–$72,000 base. Final compensation may vary based on factors including but not limited to knowledge, skills, and abilities as well as geographic location.

Benefits include a 401(k) with company match, healthcare coverage, and other benefits. Incentives and/or benefits packages may vary depending on the position.

The Nestlé Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law.

Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at  or dial 711 and provide this number to the operator: 1‑800‑321‑6467.

This position is not eligible for Visa Sponsorship.

Job Requisition: 404205