Operations Manager

The Operations Manager is responsible for overseeing product and/or service operations functions in a non-manufacturing environment for a company site(s). Leads site efforts to develop and improve non-manufacturing operations through efficient and effective integrated processes, implementing common management processes/services to leverage organization resources. Directs operations review of cost and service structures, productivity measures and delivery methods to achieve planned targets.

Selects, develops and evaluates personnel to ensure the efficient operation of the function.

Supervisory Responsibilities

This position carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Supervisory responsibilities include, but are not limited to: training and mentoring employees; planning, assigning, delegating and directing work; appraising performance; rewarding and disciplining employees; and resolving employee issues.

Job Level Description

Accountable for all or significant portion of a function with multiple diverse units.