Quality Control Leader: Customer & Supplier Excellence

Lead Quality. Drive Excellence. Be the Voice of the Customer.

Are you a quality-driven leader who thrives in a fast-paced manufacturing environment?

Do you take pride in owning customer relationships, solving problems, and driving continuous improvement?

We are a growing custom materials and automotive services company seeking a Quality Control Supervisor to lead customer-facing and supplier quality initiatives.

In this high-impact role, you will be the key link between our operations, customers, and suppliers—ensuring quality standards are met, maintained, and continuously improved.

• Own and lead customer complaint resolution, including containment and corrective actions.
• Communicate effectively with customers regarding quality issues and solutions.
• Manage customer portals and ensure all required documentation is accurate and up to date.

• PPAP (Production Part Approval Process) submissions
• IPPAAR documentation
• Customer-facing FMEA
• PQCT documentation
• IDS submissions
• CAR (Corrective Action Request) responses
• Additional documentation as required

• Lead all customer audits conducted at the facility.
• Serve as the primary point of contact for auditors.
• Coordinate audit preparation, schedules, and documentation.
• Present performance metrics and quality data.
• Ensure timely and effective closure of audit findings.

• Manage supplier corrective actions (SCARs).
• Monitor supplier performance and quality metrics.
• Identify and escalation supplier-related risks.

• Experience in quality supervision within a manufacturing environment (automotive preferred).
• Strong knowledge of quality systems, documentation, and customer requirements.
• Experience with PPAP, FMEA, and corrective action processes.
• Ability to manage customer and supplier relationships professionally.
• Strong problem-solving and analytical skills.
• Excellent communication and organizational skills.
• Ability to lead audits and present data confidently.
• Detail-oriented with a continuous improvement mindset.
• To ensure safety, drug screening and background check required.

• Customer PPM (Parts Per Million) performance.
• Supplier PPM performance.
• Accuracy and timeliness of documentation.
• Customer audit results.
• Effectiveness of containment and corrective actions.

• Competitive compensation paid Weekly
• Comprehensive benefits (medical, dental, vision)
• Paid time off + 10 paid holidays
• 401(k) with company match
• Company-paid Life & STD insurance
• Team-building events
• $500 employee referral bonus