Customer Service Representative

Full-Time | Day Shift | Rotating Saturdays (weekday off included) $18–$28/hr + UNCAPPED commission

This is NOT a “just answer the phones” job.

This is ahigh outbound,
performance-driven role
for people who know how to talk to homeowners, think on their feet, and turn conversations into real opportunities.

If you like the sound of
steady base pay + commission that isn’t capped
, and you want your effort to show up on your paycheck — keep reading.

You are the
first voice
homeowners hear when they reach out to The Third Estimate — and that matters.

You’ll:

• Handle a steady flow of inbound and outbound calls
• Ask smart questions and actively listen to homeowners’ needs
• Educate customers on roofing, siding, windows, and exterior services
• Confidently set quality appointments for our Sales team
• Re-engage warm leads and past customers
• Work closely with Sales & Operations to keep jobs moving smoothly
• Document calls accurately in our CRM
• Hit (and exceed) daily and monthly performance goals

This role rewards people who
own their results
.

You’ll love this role if you:

• Sound confident and professional on the phone
• Enjoy a fast-paced, high-energy environment
• Are competitive and motivated by commission
• Can juggle multiple conversations and tasks
• Pay attention to details and follow through
• Are comfortable using technology and CRM systems

If you like knowing exactly how your performance is measured — this is your lane.

• 1–2+ years in customer service, inside sales, or a call-center environment
• Home improvement or construction experience is a plus —
  not required
• High school diploma or GED

We train the right people with the right attitude.

• $18–$28/hour + UNCAPPED commission
• Paid weekday off when you work a Saturday
• Clear expectations and performance metrics
• Ongoing coaching and development
• Supportive, team-first environment
• Leadership that invests in your success

Your growth here is intentional — not accidental.

• Established and trusted since
  1996
• Strong brand reputation in Northeast Ohio
• Growth-minded, performance-driven culture
• Accountability without micromanagement
• Results are recognized and rewarded

We don’t believe in ceilings — especially on income.

Apply today if you want:

• Your voice to matter
• Your effort to pay off
• A career path — not just a job

• Where conversations turn into opportunities — and opportunities turn into careers.