Business Development Representative

Responsible for supporting all aspects of Business Development for Sales including customer accounts, projects, and follow-ups
- Foster collaboration between the Business Development team and sales force. Acts as a bridge between sales force and other departments. Ensures accuracy, consistency, and governance of customer accounts, project, and quote data within the CRM system.

• Support sales force in qualifying leads from multiple sources
• Research & identify opportunities for follow-ups for the sales force.
• Collaborate with sales team to identify and convert target accounts
• Accurately track & document activities, interaction with leads, and the outcomes
• Update backlog of leads, as needed.

• Assist sales force by accurately creating & managing projects in CRM
• Follow up on projects, probabilities, dates, win/loss
• Track projects from lead to quote to opportunity to order to project completion
• Collaborate with sales team, marketing, customer service & operations to improve business performance.
• Confirm order coding is correct in Power BI reporting & partner with customer service to update as needed
• Identify opportunities for improvement
• Maintains standardization of process and workflows
• Attend Weekly/Monthly/Quarterly performance meetings

• Create Quotes & SPAs
• Ensures pricing logic, splits and margin rules are applied correctly in CRM.
• Ensures quotes follow approval workflows, SPA rules, and customer portal requirements
• Confirms proper account selection, customer hierarchy, ship-to/bill-to accuracy, and quote ownership

• Provide one-on-one assistance to the sales force on navigating the site
• Provide assistance on lead activities & follow-up tasks
• Manage and maintain CRM customer account data, including creation, updates, hierarchies, and ownership alignment
• Create, update & maintain customer contacts
• Monitor data quality; identify and resolve duplicates, inaccuracies, and incomplete records
• Set up national accounts and link related companies to these accounts
• Create personalized dashboards & views
• Communicate requests for changes/additions per guidelines
• Follow SOPs & enforce guidelines for data integrity & governance standards
• Creates consistency across all regions and sales reps

• Associate degree in a related field or relevant experience.
• Organization & time management
• Ability to prioritize multiple tasks
• Must be detailed oriented
• Strong problem-solving skills
• Works well under pressure with time sensitive data
• Excellent interpersonal and communication skills, both written and verbal
• Strong team player
• Commitment to company values
• MS Office:
  Knowledge of Dynamic CRM and MS Power BI is a plus but not required.

• A commitment that Safety is #1
• Competitive benefits, pay, and retirement plan options!
• Career growth, stability, and flexible work arrangements.

Tarkett is an equal opportunity employer. We value diversity in backgrounds and in experiences and promote an inclusive workplace where all employees can perform at their best.