Inside Sales ​/ Customer Service Associate

• Base Pay $60,000.00 - $70,000.00 / Year
• Job Category Construction, Inside Sales, Granite Counter top Fabrication
• Employee Type Non Exempt FT
• Required Degree NONE
• Manage Others No

• Name Corey O'Brien
• Phone
• Email

Solon, OH Inside Sales / Customer Service Associate manages the needs of our clients on a day-to-day basis. Account management, customer communication, customer education, showroom management teaming, handling customer warehouse material selection visits, job estimating, and job coordination are the main functions of the Inside Sales / Customer Service Associate. Excellent inter-department communication and coordination is very important to the success of the role.

• Maintain knowledge of Granex Industries products and services to ensure reliable customer communication and interaction.
• Generate quotes for fabricated stone projects based upon layouts and/or drawings as submitted.
• Practice all necessary functions for successful account management.
• Follow up on proposals via phone and email.
• Coordinate jobs from start to finish.
• Perform various office support tasks as needed including, but not limited to, answering incoming calls and handling customer visits.
• Assist in other work areas as needed and directed.
• Perform all other duties as assigned.

In addition to a rewarding career, we provide team members with a comprehensive benefits program to attract and retain the best employees available.

• Wide range of benefit options (medical, dental, vision, HSA, disability, life)
• Paid Time Off (PTO) so that employees can enjoy time away from work
• Paid holidays
• Retirement saving plan (401k)

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

• Minimum of two years of experience working in an office environment
• High School Diploma or GED
• Excellent written and oral communication skills
• Ability to perform basic mathematical calculations
• Strategic thinking and problem solving skills
• Ability to handle multiple tasks in a fast-paced showroom environment
• Intermediate to advanced proficiency with the Internet and MS Suite
• Superior organizational, record keeping and time management skills
• Strong attention to detail and ability to learn quickly and follow directions
• Some construction and / or kitchen design knowledge preferred
• Thorough knowledge and understanding of Granex Industries products
• Ability to work from specific verbal or written instructions and standard operating practices
• Ability to work effectively both independently as well as part of a team

Granex is an industry leader in custom stone solutions for residential, commercial, hospitality, restaurant, and specialty projects. In 2006, our two founders set out to change the granite and stone fabrication industry by creating a company focused on providing the highest quality stone available coupled with an exceptional customer service experience. With over two decades of experience in the stone fabrication industry, and a strong drive to build a more technically advanced company, they decided to start Granex Industries, Inc.

There are a number of stone fabrication and installation companies both large and small capable of producing quality work. And while our craftsmanship is second to none, our service is what sets us apart. Granex Industries is driven to simplify what has traditionally been a daunting task for retail clients and industry professionals alike. We are here to give our customers quality custom granite, marble and quartz projects without the stress.