Mailroom Clerk

Job Overview

Full‑time Mailroom Clerk position located in Solon, OH 44139. Schedule is Monday through Friday, 8:30 am to 5:00 pm. Pay range is $17.50 per hour to $18.00 per hour.

• Receive, sort, deliver, pick up, and process courier items, interoffice mail, magazines, and all classes of United States Postal Services (USPS) mail.
• Verify and maintain records of incoming and outgoing shipments and prepare items for shipment.
• Track courier and accountable items (Fed Ex, UPS, Certified Mail, etc.).
• Properly package, mark, label, and process all non‑hazardous and hazardous materials using courier‑specific software (Fed Ex, UPS, DHL, etc.).
• Research and route unidentified and generic mail.
• Coordinate, stage, and transport bulk mail items.
• Receive, log, deliver, and track messenger items.
• Follow all processes established in the client standard operating procedures (SOPs).
• Monitor packages for hazardous and suspicious materials.
• Follow established customer inquiry processes and respond to customer needs and requests.
• Maintain accurate records of customer inquiries and fulfillment of requests.
• Perform other duties as assigned.

• High school diploma or equivalent.
• Relevant prior customer service experience.
• Preferred current Dangerous Goods shipping certificate (49 CFR & IATA).
• Preferred working knowledge of domestic and international shipping of dangerous and non‑dangerous goods, including country‑specific guidelines.
• Preferred experience using shipping software required by common shipping carriers (UPS, DHL, Fed Ex, etc.).

Full‑time and part‑time associates receive benefits including retirement planning, health and wellness programs, and a variety of voluntary benefits such as critical illness insurance, accident insurance, and legal services. Full‑time positions also offer medical, dental, vision, life insurance, disability insurance, commuter benefits, employee assistance program, and flexible spending accounts. Associates may also be eligible for paid and/or unpaid time‑off benefits in accordance with applicable federal, state, and local laws.

Compass Group is an equal‑opportunity employer. We are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.