Service Technician Apprentice

OVERVIEW:
The service technician apprentice is responsible for a variety of entry level job duties, to include aspects of detailing, yard work, rigging as well as gaining general knowledge of the sales, service, and parts department's processes through a structured apprentice program. The apprentice will follow the guidance of their assigned mentor technician while completing their outlined goals and tasks.

KEY RESPONSIBILITIES:

* Successfully complete Self-led and online training curriculum/courses

* Successfully learn and exhibit skills in the following areas:

* Detailing-gain familiarity with products as well as understand nuances involved in boat detailing to include exterior, interior, buff and wax as well as safety guidelines.

* Yard Team-gain understanding of functions of yard personnel to include equipment and machinery operation, proper boat movement and storing procedures as well as yard safety.

* Rigging-gain exposure to new product assembly procedures, warranty procedures, work order entry as well as time management skills

* Parts Department-exposure to all aspects of departmental operations to include over the counter and work order sales processes, parts ordering and inventory maintenance.

* Service Advisor-gain critical knowledge of customer service, work order management, timecard entry, and importance of documentation by shadowing a senior Service Advisor.

* Sales-gain understanding of the processes associated with the sales and delivery of new boats.

* Interface on daily basis with lead technician and riggers to ensure effective acclimation to the role.

* Perform light duty technician tasks such as changing oil filters, general service and warranty repairs, and assist as needed with any other repairs

* Set up and participate in boat shows and other off-site promotional events.

* Maintain a professional and clean workspace for customer viewing.

* Successfully pass OEM certification(s)

* Complete all required apprenticeship documentation daily.

* Follow the apprentice program outline and complete all tasks and meet all goals.

* Other tasks as assigned

KEY RESULT AREAS:

* Complete all aspects of training.

* Improved OEM certification status

* Internal and external customer satisfaction and enthusiasm

* Accurate level of service-done right the first time

* 100% pride in work; always supplying a complete and "0" defect product to the customer.

* Maintain minimum production and accuracy standards