Service Technician Apprentice

OVERVIEW

The service technician apprentice is responsible for a variety of entry level job duties, to include aspects of detailing, yard work, rigging as well as gaining general knowledge of the sales, service, and parts department’s processes through a structured apprentice program. The apprentice will follow the guidance of their assigned mentor technician while completing their outlined goals and tasks.

• Successfully complete Self‑led and online training curriculum/courses
• Successfully learn and exhibit skills in the following areas:
• Detailing – gain familiarity with products and understand nuances involved in boat detailing to include exterior, interior, buff and wax as well as safety guidelines.
• Yard Team – gain understanding of functions of yard personnel to include equipment and machinery operation, proper boat movement and storing procedures as well as yard safety.
• Rigging – gain exposure to new product assembly procedures, warranty procedures, work order entry as well as time management skills
• Parts Department – exposure to all aspects of departmental operations to include over‑the‑counter and work order sales processes, parts ordering and inventory maintenance.
• Service Advisor – gain critical knowledge of customer service, work order management, timecard entry, and importance of documentation by shadowing a senior Service Advisor.
• Sales – gain understanding of the processes associated with the sales and delivery of new boats.
• Interface on a daily basis with lead technician and riggers to ensure effective acclimation to the role.
• Perform light duty technician tasks such as changing oil filters, general service and warranty repairs, and assist as needed with any other repairs.
• Set up and participate in boat shows and other off‑site promotional events.
• Maintain a professional and clean workspace for customer viewing.
• Successfully pass OEM certification(s).
• Complete all required apprenticeship documentation daily.
• Follow the apprentice program outline and complete all tasks and meet all goals.
• Other tasks as assigned

• Complete all aspects of training.
• Improved OEM certification status.
• Internal and external customer satisfaction and enthusiasm.
• Accurate level of service – done right the first time.
• 100% pride in work; always supplying a complete and "0" defect product to the customer.
• Maintain minimum production and accuracy standards.