Campus Tech Facilitator — Evening Support & Front Desk

Facilitators arrive before assigned classes, are available throughout the classes, and stay until all students depart the classroom. Facilitators are responsible for readying and monitoring Connect (Zoom, classroom) technology for instruction, including working with the WKU IT Help Desk to solve any problems that arise. The position is responsible for routine communication with the instructor of record (faculty) who will be in a different WKU location via email, phone, and Zoom technology.

Facilitators may also answer phones for the campus and greet all campus visitors. The position is responsible for classroom closing procedures.

• Provide support and assistance to Connect course students and facilitators, including arriving at assigned Connect courses 30 minutes before class time, having all equipment operational by beginning of classes
• Troubleshooting equipment and work through problems with WKU IT Help Desk staff
• Assists instructors with classroom assignments, copying and distributing materials, accepting student work and sending it to correct location, and proctoring exams.
• Secure and straighten all classrooms after vacated and close and secure the building when all evening classes have ended
• Greet all WKU students, staff, faculty, and other members of the community upon entry to the campus
• Answer incoming phone calls and direct them to the proper resource
• Assists with office duties as assigned

• High School Diploma or GED
• Understanding and comfort with technology
• Communication and customer service skills
• Willingness to work evenings and some weekends and ability to work alone at times

Hourly Rate: $13.00

Kentucky state law requires all public institutions of postsecondary education to conduct pre-employment criminal background checks to determine suitability for employment.

Western Kentucky University (WKU) is committed to a policy and practice of providing equal employment and educational opportunities to all individuals. In accordance with Title VI and VII of the Civil Rights Act of 1964, Title IX of the Educational Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, Revised 1992, and the Americans with Disabilities Act of 1990, no form of discrimination or harassment will be tolerated at WKU on the basis of race, color, ethnicity, national origin, creed, religion, political belief, sex, sexual orientation, gender identity/expression, marital status, age, uniformed services, veteran status, genetic information, pregnancy, childbirth or related medical conditions, or physical or mental disability in admission to career and technical education programs and/or activities, or employment practices.