Customer Service Representative - Patient Registration

Location: LifePoint Cumberland Hospital

Shift

Hours:

ER Registration - 11 am to 11 pm, Monday-Thursday rotation

As our Customer Service Representative, you’ll work to help our patients check into the hospital. It’s fast‑paced on occasion and you’ll be the person they rely on to answer questions during registration. You’ll build trust in these interactions by collecting information accurately and quickly while listening with compassion — not just to hear information, but to address their fears, concerns, and questions.

• Work on computers and answer phones to intake information in a busy environment; work across multiple screens collecting details that must be input correctly between physician and nurse check‑ins.
• Help people who may be very ill or worried; listen carefully to ease their anxiety, ask follow‑up questions, and build rapport in real time.
• Operate in a fast‑paced work environment, often on your feet, assisting patients to complete registration.
• Collaborate with a reliable team; support your progress toward career goals.

• High School Diploma or GED
• Excellent customer service experience

• Medical experience

The base pay range is $14.00 – $18.99 per hour.

We give associates the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve worldwide. We go beyond expectations in everything we do, supporting customer success, improving patient care, and fostering a collaborative, growth‑oriented environment. Competitive benefits packages are offered.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination, shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law.

Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312‑496‑7709 for assistance.

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