Chromebook Technician

Chromebook Hardware, Cable, and Multimedia Technician

We are seeking a skilled and detail-oriented Chromebook Hardware, Cable, and Multimedia Technician to join our technical support team. The successful candidate will be responsible for diagnosing, repairing, and maintaining Chromebook hardware, installing and troubleshooting network cables, and setting up and maintaining multimedia equipment. This role requires a strong technical aptitude, a keen eye for detail, and the ability to work efficiently both independently and as part of a team.

The ideal candidate will be a self-starter and able to work with minimal supervision. A Microcomputer / Chromebook Technician's main responsibilities are testing, grading, tearing down, diagnosing hardware and software issues, counting/boxing parts, maintaining parts inventory, cleaning Chromebooks, and work order entry logs on a computer. Other duties may include assisting school technicians at schools, installing software, moving computers, installation, termination and certifying of CAT6 wiring, hanging and configuration of security cameras, digital signage, Interactive Displays, Etc.....

Other responsibilities may be assigned at discretion of the District Technology Coordinator and Computer Operations Manager.

• Chromebook Diagnosis and Repair:
• Diagnose hardware issues in Chromebooks, including but not limited to display, keyboard, battery, motherboard, and connectivity problems.
• Perform repairs and replacements of defective or damaged hardware components.
• Ensure all repairs are performed with precision and in a timely manner.
• Chromebook Maintenance:
• Conduct routine maintenance cleaning and updates on Chromebook hardware to ensure optimal performance.
• Perform hardware upgrades as needed, including memory, storage, and other components.
• Inventory Management:
• Maintain and track spare parts inventory.
• Order and restock parts and materials as necessary to maintain an efficient workflow.
• Documentation and Reporting:
• Maintain accurate records of all repairs, installations, and maintenance activities, including diagnostics, procedures performed, and parts used.
• Provide detailed reports on recurring issues and potential improvements to hardware, network, and multimedia maintenance processes.
• Customer Service:
• Communicate effectively with clients and end-users to understand the issues they are experiencing.
• Cable Installation and Maintenance:
• Install and configure network cables, including CAT6 Ethernet, and fiber optic cables.
• Perform routine inspections and maintenance of network cabling to ensure network integrity and performance.
• Troubleshoot and repair cable issues, such as signal loss or connectivity problems.
• Ensure proper labeling and documentation of all network cabling.
• Perform testing and certification of network cabling.
• Multimedia Equipment Setup and Maintenance:
• Install, configure, and maintain multimedia equipment, including interactive displays, security cameras, digital signage, and other audiovisual devices.
• Collaboration:
• Work closely with the IT support team to address and resolve hardware, network, and multimedia-related issues.

Knowledge of:

• Proficiency in diagnosing and repairing hardware issues in Chromebooks.
• Strong understanding of computer hardware components and their functions.
• Ability to use various tools and software for hardware diagnostics and repair.
• Installing and maintaining Ethernet, and fiber optic cables.
• Knowledge of multimedia equipment setup, configuration, and troubleshooting.
• Operation of microcomputers and related peripheral computer equipment.
• Operation of numerous software applications related to District projects and activities.
• Installation of computer hardware, peripherals and software.

Ability to:

• Lift and carry Chromebooks, networking equipment, multimedia devices, and related hardware components.
• Manual dexterity to handle small screws, components, cables, and multimedia connectors.
• Utilize screwdrivers, spudgers, and a variety of hand tools with a high level of finger dexterity.
• Utilize power tools, hammer drills and cable termination tools.
• Capacity to work in various positions, including standing,…