Lake Compounce - House Lead; Phantom Fall Fest

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family‑held themed attractions company, with over 40 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something unique, all are united by a shared purpose:
Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®, the intersection of heart and hospitality.

As an equal‑opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

• Lead and motivate a team of scare actors to successfully execute an event.
• Lead by example, attitude, and as a representation of Lake Compounce’s core values.
• Act as an approachable mentor and coach to all assigned team members.
• Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests.
• Become knowledgeable of performing the essential duties of all performance‑related positions and backfill these positions when needed.
• Participate in new‑hire orientation and training activities for all assigned employees.
• Ensure that all required meal and other breaks are being given in accordance with Lake Compounce policy.
• Comply with all federal and state labor laws (e.g., Child Labor laws).
• Assist with team scheduling and timekeeping activities.

• Delight each guest by providing exceptional customer service, conveying a positive and friendly attitude, and engaging with guests in a fun and exciting manner.
• Monitor team members during performance time to ensure that their costumes and makeup are suitable for the event.
• Train a team of scare actors in acting techniques that will bring realism and excitement to the event’s theme.
• Perform as a scare actor to provide a hauntingly good time for all guests.
• Consistently remain in character throughout the entirety of their scheduled shifts, which could include using noises and changing posture and walk.
• Interact with guests while performing in a professional and creative manner.
• Scare guests as they move through the scare zones throughout the park.
• Greet all guests in the scariest way possible.
• Demonstrate control, restraint, and awareness to minimize the escalation of situations in which a guest may get overly scared.
• Maintain a safe environment by keeping at least an arm’s distance between self and the guests, keeping escape routes clean, and following any other safety standards.
• Continuously monitor the event to identify any potential threats or hazards and elevate any issues to the proper park authorities in a timely manner.
• All other duties assigned by leadership.

Ability to read, write, and speak fluent English and Spanish or other bilingual language skills are a plus.

• No education required; just a passion for scaring!
• 1+ years of previous haunt experience highly desired.

• Must successfully pass an audition and/or character training for this role.
• Must be at least 16 years of age to comply with Connecticut Child Labor Laws.
• Must be able to obtain a Performance Work Permit, if state law requires.
• Ability to work flexible schedule, including evenings, weekends, and holidays (including Halloween, if open).
• Ability to work 20+ hours per week, when needed.
• Must have reliable transportation to and from work for your scheduled shift.
• Must comply with all grooming standards, uniform and/or costume requirements.
• Ability to immerse in role and remain in character throughout the performance.
• Must possess strong cardio endurance, physical story‑telling abilities, and performance energy.
• Must be playful, outgoing, friendly, and convey a positive, guest‑centric attitude.
• Must possess effective verbal and non‑verbal acting and…