Network Technician

Position Overview:

Works with Network Team and L1 communications engineers for small to large scale projects. It is a complex and challenging environment yet extremely rewarding. The candidate must enjoy a fast-paced environment and be ready to work creatively yet within customer standards.

• Responsible for the success of regional network services. This includes, but is not limited to:
• Maintains and supports the network infrastructure with careful attention to detail
• Handle physical tasks involving placement and set-up of network equipment
• Closely collaborates with the network delivery services and L1 infrastructure services
• Provides accurate and consistent internal and external customer communication during established intervals using phone, email, and ticketing notes.
• Follow detailed instructions as it pertains to the set-up of equipment (routers, switches, UPS, APs, cabling) and work independently while meeting all set-up timelines/deadlines.
• Manage the assigned Service Now queue to maintain service level objectives
• Night and weekend work will be required from time to time as required in support of project requirements

• Previous work in technical related area. 2-3 years’ experience in design and network support functions
• Ability to handle and prioritize multiple projects and successfully completes in a timely manner
• Prioritization and time management skills required to manage various projects and tasks concurrently and efficiently
• Strong communication and relationship skills, with emphasis in the ability to articulate advanced technical topics to both technical and non-technical staff; ability to articulate business issues/concerns with staff, peers, leadership, and outside parties.
• MS Office and MS Visio proficiency

• Must be a strong independent contributor who is a team player capable of mentoring and helping their peers to becoming strong technical peers. Must be able to manage multiple deliverables simultaneously. The candidate will be escalated to by customer representatives to address current or future needs in their area of responsibility
• Must have a strong technical acumen for corporate network technology infrastructures and have the ability to discuss and teach technologies at a technical level amongst their peers. The candidate’s expertise will be counted upon for significant refresh planning, major incident resolution, communication with the customer and to assist with proposals
• Ability to effectively communicate issues, remediation plans and status on major initiatives to higher levels of leadership
• Ability to direct and interact during major outages and/or initiatives
• Ability to utilize Microsoft Office applications (Visio, Word, Excel, PowerPoint & Outlook)
• Ability to work evenings and weekends as required
• Travel requirements are not expected for this role
• Must be able to lift and/or move up to 60 pounds
• Professional conduct, and grooming, adhering to company policy

• Ability to interface with non-IT savvy business partners as well as technical staff
• Aptitude to articulate challenges effectively to customer executives
• Construct action plans and provide oversight to ensure delivery
• Possess a high-level of written, verbal & presentation & skills
• Responsible to meet directed deadlines and excellent attention to detail
• Self-starter with excellent time management skills