Lake Compounce - Seasonal Retail Lead

• Maximize unit visual merchandising standards.

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family‑held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something unique, all are united by a shared purpose:
Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality—the intersection of heart and hospitality.

As an equal‑opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

• Manage operations of one or more retail locations including training, accountability, visual merchandising, inventory controls, cashier duties, and quality controls.
• Assist with ancillary revenue activities related to rentals and food and beverage, as needed.
• Assist with the daily supervision of the Retail team and any other assigned departments.
• Lead by example, attitude, and as a representation of Lake Compounce’s core values.
• Act as an approachable mentor and coach to all assigned hosts.
• Become knowledgeable of performing the essential duties of all retail and rental positions and backfill these positions when needed.
• Assist with onboarding and training team members on how to safely and successfully perform their jobs.
• Ensure that all required meal and other breaks are being given in accordance with Connecticut law.
• Assist with team scheduling and timekeeping activities.
• Welcome and greet all guests as they enter retail locations.
• Perform opening and closing procedures of assigned unit(s) including daily cleanup.
• Manage inventory levels by completing daily stocking of all gift shops, checking orders, and moving inventory from other shops.
• Ensure a variety of items are available for guests to purchase and that store shelves are fully stocked.
• Proactively communicate inventory needs to Retail Manager before items are sold out.
• Collaborate with Retail Manager to merchandise stores and improve product sales.
• Ensure employees are adhering to departmental and company policies (theft of merchandise/counterfeit training/etc.).
• Monitor cashier activities to ensure continuous accuracy and compliance with POS procedures.
• Ensure merchandise and retail supplies are well stocked and organized.
• Maximize unit visual merchandising standards.
• Maintain cleanliness of store areas including exteriors.
• Manage inventory, focusing on stock par levels, shrink and waste controls.
• Oversee ancillary duties related to lockers, speedy pass and water park rentals.
• Follow appropriate food and beverage guidelines related to confection location operations when required.
• Be on alert for possible theft.
• Report maintenance or safety concerns to a supervisor or manager in a timely manner.
• All other duties assigned by leadership.

• No education required.
• 1+ years of previous retail, point‑of‑sale, and/or supervisor experience is desired.
• Must be Food Handler Safety Certified (Serv Safe or similar) or become so within 90 days of hire.

Ability to read, write, and speak fluent English;
Spanish or other bilingual language skills are a plus.

• Must be at least 16 years of age to comply with Connecticut Child Labor Laws.
• Ability to work flexible schedule, including evenings, weekends, and holidays.
• Must have reliable transportation to and from scheduled shift.
• Ability to comply with all uniform policies.
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner.
• Ability to positively engage with guests to promote sales and customer satisfaction.
• Previous experience with Point of Sale (POS) technology and PCI compliance is a plus.
• Ability to follow direction, multi‑task, and…