Lake Compounce - Seasonal Retail Senior Supervisor

Lake Compounce - Seasonal Retail Senior Supervisor

Position overview:

The Retail Senior Supervisor is responsible for managing operations of all park retail and confection locations including training, accountability, visual merchandising, inventory controls, cashier duties and quality controls. Also assists with ancillary revenue activities related to rentals and food and beverage, as needed.

• Supervise the daily operations of the Retail, Cabana, & Confection teams and any other assigned areas
• Lead by example, attitude, and as a representation of Lake Compounce’s core values
• Act as an approachable mentor and coach to all assigned hosts
• Become knowledgeable of performing the essential duties of all Retail positions and backfill these positions when needed
• Participate in all aspects of supervision of assigned employees, including training, performance coaching, and discipline
• Ensure that all required meal and other breaks are being given in accordance with Connecticut law
• Assist with team scheduling and timekeeping activities
• Welcome and greet all guests as they enter retail locations
• Conduct opening and closing procedures of assigned unit(s) including food preparation and cleanup
• Manage inventory levels by completing daily stocking of all gift shops, checking orders, and moving inventory between shops
• Ensure a variety of items are available for guests to purchase and that store shelves are fully stocked
• Proactively communicate inventory needs to leadership before items are sold out
• Collaborate with Retail Manager to merchandise stores and improve product sales
• Ensure employees are adhering to departmental and company policies (theft of merchandise/counterfeit training/etc.)
• Monitor cashier activities to ensure continuous accuracy and compliance with POS procedures
• Ensure merchandise is well stocked and organized
• Maximize unit visual merchandising standards
• Maintain cleanliness of store areas including exteriors
• Manage inventory, focusing on stock par levels, shrink and waste controls
• Oversee ancillary duties related to lockers, speedy pass and water park rentals
• Follow appropriate food and beverage guidelines related to Sweet Shoppe, Coffee, and Creamery operations when required
• Be on alert for possible theft
• Report maintenance or safety concerns to a supervisor or manager in a timely manner
• All other duties as assigned by leadership

• High School Diploma desired; equivalent work experience considered
• 2‑3 years of previous retail or point‑of‑sale work experience
• 1+ year of previous supervisor experience leading a team of employees
• Food location oversight: must be Food Handler Safety Certified (Serv Safe or similar) or become so within 90 days of hire

• Must be at least 18 years of age to comply with Connecticut Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Ability to work flexible hours that extend beyond 9 am to 5 pm
• Ability to comply with all uniform policies
• Valid driver’s license with a good driving record
• Ability to operate various motorized vehicles, including trucks, golf carts, forklifts, etc.
• Must possess exceptional customer service skills, with the ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to positively engage with guests to promote sales and customer satisfaction
• Ability to comply with all federal, state, and local regulations regarding food handling for the confection locations
• Must be able to speak with guests directly when other retail leadership is not present
• Ability to handle high‑pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment
• Must possess strong written and verbal communication skills
• Previous experience with Point of Sale (POS) technology and PCI compliance a plus
• Ability to follow direction, multi‑task, and work as part of a team as well as independently

• Ability to stand, walk, and remain on feet for majority of the workday
• Ability to frequently stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to use a step ladder in a safe and proper…