Engineering Manager, Customer Support

Company Description

BEUMER Group is an international leader in intralogistics, specializing in conveying, loading, palletising, packaging, sortation, and distribution technology across a wide range of industries, including airports, e-commerce, warehousing & distribution, and bulk material handling. We offer the right solution for nearly every logistics challenge.
As a family-owned company, BEUMER combines tradition with innovation. We are proud of what our employees create each day. Integrity, Inspiration, Quality and Teamwork!

Job Description

As Manager of Engineering within BEUMER's Customer Support division, you will lead a multidisciplinary team of engineers and technicians responsible for supporting, optimizing, and modernizing BEUMER's installed systems across customer sites. This role focuses on lifecycle engineering, including system upgrades, retrofits, troubleshooting, and continuous improvement of mechatronic systems (mechanical, electrical, and controls).

You will oversee multiple service-related engineering initiatives, ensuring systems operate reliably, safely, and efficiently while delivering long-term value to customers. The role requires strong technical leadership, operational focus, and a customer-centric mindset to drive service excellence and innovation.

Job Responsibilities:

Team Leadership:

• Lead and develop a team of engineers and technicians supporting customer systems and service initiatives.

• Provide coaching, technical guidance, and training to ensure high performance and continuous skill development.

• Set team goals aligned with Customer Support objectives, including system reliability, response time, and customer satisfaction.

• Ensure team members have the tools, resources, and support needed to execute service engineering work effectively.

Service Project & Lifecycle Management:

• Oversee multiple service engineering projects simultaneously, including retrofits, upgrades, and modernization initiatives.

• Partner with Customer Support, Service Operations, and Sales to scope and deliver service solutions for the installed base.

• Manage budgets, schedules, and resource allocation to ensure successful delivery of service-related projects.

• Drive execution of engineering efforts that improve system performance, extend asset life, and reduce downtime.

Technical Leadership & Expertise:

• Provide technical oversight across mechanical, electrical, and controls disciplines for installed systems.

• Ensure engineering solutions for upgrades and modifications meet BEUMER standards, customer requirements, and operational needs.

• Collaborate with internal engineering teams and external partners to implement best-fit technical solutions.

Continuous Improvement & Reliability:

• Drive continuous improvement initiatives focused on system reliability, maintainability, and service efficiency.

• Lead root cause analysis efforts for recurring system issues and implement corrective and preventive actions.

• Identify trends across the installed base and develop standardized solutions to enhance performance.

Customer & Stakeholder Communication:

• Act as a key technical interface for customers, communicating solutions, project updates, and system improvements.

• Partner with internal stakeholders across Service, Engineering, Sales, and Operations to align priorities and execution.

• Translate complex technical concepts into clear, actionable insights for both technical and non-technical audiences.

Design Oversight (Service & Retrofit Focus):

• Oversee the design and modification of systems for existing installations, including mechanical, electrical, and controls updates.

• Ensure all designs for upgrades and retrofits meet performance requirements and comply with applicable standards.

Testing, Validation & Commissioning Support:

• Oversee testing and validation of system modifications, ensuring performance, safety, and compliance.

• Support commissioning and re-commissioning efforts for upgraded or modified systems.

Technical Problem-Solving:

• Lead resolution of complex technical issues in live operational environments.

• Guide teams through diagnostics, root cause analysis, and implementation of sustainable…